Discount Home Improvement Inc — Local services in Grand Rapids

We are updating our kitchen and needed to find some add on pieces to match up to existing cabinets that were 30 years old. We managed to find an almost perfect door profile match at DHI. We ordered 3 cabinets, waiting 4 weeks for their arrival. Upon unboxing, we found 2 of the 3 were built wrong. When I contacted DHI, I was told what I requested was not an option, and it was my fault because I didn't ask. I did ask and was never told I could not get what I requested. How is this 'custom'? As I was discussing the failure in communication, the person hung up on me. Poor customer service and no support when they make a mistake. Too bad, they have lost our business for the...

Our experience was great from the first time we stopped in to look. I was not looking for pressure by sales people and I was able to look and ask questions. The next time we came in, we sat down with Yvonne and she did a really nice design service with our measurements at no charge. Again, no pressure, not pushy sales people. We did not go with the highest end products that they sell, but for diy and in stock, we ended up with good products. And when we had questions about a few items they always answered and no issues with the few special order items we got. Also loading crew is very good, unlike other places that throw your stuff in, they even helped strap...

I used discount home improvement to do a complete kitchen renovation. Yvonne was super helpful and went above and beyond with helping me with layout options and counter top options.

I recently went back to get a bathroom vanity drawer custom ordered for a vanity I had already. Andrew was very helpful with figuring out the measurements and proper color of the drawer I needed. It helped he was easy on the eyes too :) and the drawer was ready in less than two weeks.

I hands down will use discount home improvement for any future projects I have. Customer service is top notch and prices...