Batteries Plus — Local services in Grants Pass

Horrible Experience. Will never purchase from this company again.

In early summer I purchased 2 6 volt batteries for my trailer. They were wired in series to create the 12v operating system. They were kept in this configuration throughout the summer and allowed to float charge as the trailer remained plugged in to shore power when not in use and only required fluid top off one time, using distilled water. Fast forward 6 months and now one battery has completely failed, down to 0 volts, while the other battery has maintained at 6.3 volts.

I also made a purchase of a 12v agm battery to run a small generator. Upon receiving the battery and the technician placing the fluid in, he stated the battery should be up to voltage in 40 minutes. After placing the battery in the generator and traveling to camp I attempted to start the generator. It had be several hours since purchased. The battery was dead. I attempted to charge the battery over several days and I could never get the battery to come up to voltage and start the generator.

I attempted a warranty claim on both batteries.

For the newly purchased generator battery they said it failed their test but unfortunately there was not warranty on the battery. They were however going to replace it as it was a recent purchase....as one would assume they should.

As for the RV battery they offer a 1 year warranty and I am being told that due to my assumed negligence, they will not offer a warranty. Since the battery came in at 0 volts and they were not able to raise the voltage in the store they don't consider it a defect and are placing the liability on me...all awhile the other battery that was purchased at the same time in the same system, with the same usage and recieved the same care works just fine.

They have lost a customer for life and please be weary of making your own purchases as you to may be subject to assumed...

My wife and I went into the store on a Saturday to have 2 keyfobs we bought online reprogramed. The young ones were very nice and said he ran into an issue he didn't know and wished to not screw up the fobs, but his boss would be there on Monday and knew way more about it then him.

So, fast forward to today, Monday Dec. 16th. We went in explained the situation to the man there, assuming he was the manager. He told us that they were used key fobs, this we knew, and that he prob would not be able to reprogram them because of the used status of the fob, and he could try for $20. He also said one of the fobs had NO BATTERIE.

We then said we would go somewhere else that could reprogram them. He then proceeded to say " fine go find someone else, go have fun at The Key Man!" Walking out the door I said "thank you for the excellent customer service" to which he replied " Maybe not be so rude". Excuse me i was not the one being rude. I then bluntly told him to "Piss Off" and left to go to The Key Man. They had o trouble doing it at all, and both fobs had batteries. He lied to us to try and upsell a $5 baterrie!!!!

We will not only NEVER going back, but will never again recommend them for anything. In fact, I will now be actively telling everyone to never go here, unless you feel like being insulted, GO TO THE KEY MAN. THEY KNOW HOW TO...

This was one of the worst customer service experiences I've ever dealt with over a 5.99 dollar battery. It would not go into my fob. This is an obsolete 2006 fob. You can't buy one. I brought in a mn21 23DURACELL.They had a store brand equivalent I asked for a micrometer to measureThe employee in front brought out employee that could only be described rude. He was sarcastic took it the fob put it together but it didn't clip and wouldn't work. He Had a micrometer in back and would not bring it out and measure. It did measure out the same at O'riely's and I did get it back together securely so it works. Bald guy says I can write whatever I want. Rude lady in the back said I was the problem because I didn't believe their word. I was trying to ensure it would not break my fob. I worked on subs and know you don't force delicate things together. This was the worst customer service ever. Condescending sarcastic even grabbed their 5 dollars micro screwdriver and won't let tighten up the fob. Corporate you can do better than the management in...