Fred Meyer Jewelers — Local services in Grants Pass

I brought a diamond ring in to be fixed. The ring itself, has a design that looks like it's three flowers, all in diamonds. I lost a diamond. I spent a lot of money on this ring, as the ring itself is over two karats of high quality diamonds and it's Platinum. I would expect a jewelry store of this size to have in store people who could fix it. But no, they had to send it out. I originally got this ring in downtown LA at the jewelry district. When Fred Meyers Jewelers contacted me, they said that I needed to replace 16 prongs and that because the diamond was such high quality it would cost $2,500 to fix. I laughed and said give me back my ring. Now I'm in Los Angeles, I went back to the place where I got my ring. The jeweler called me over and let me look through his big bright magnifying glass, just to see that there's nothing wrong with the prongs. And all they needed to do was replace the high quality diamond. Which they did for free since I bought the ring there. How dare Fred Meyers Jewelers lie to me. Needless to say, stay away from this baloney of a store. You will not get the quality diamonds nor will you get the...

Nothing like feeling others frustrations with this business. Hoping to receive her rings within a couple weeks it has now been a MONTH since my friend went through Fred Meyer Jewelers for a resize and cleaning. She received no calls explaining her ring would take longer and upon calling multiple times was always given a later pick-up date. Today was when her rings were supposed to be done and after once again not getting a phone call, called herself. Their phones wouldn’t receive her call. After calling Fred Meyers itself all they could say was they didn’t have it. Not WHERE it was or WHEN it was going to arrive. Do not waste your time with this overpriced, rude, uncertain, irresponsible, pathetic attempt at a...

Took my $600 Versace watch that I bought at Costco to get sized and they sized it down to fit me. They no charged me. Took it back to get sized back up because it was a little to tight and saw one of the pins falling out. They said it didn't have the sleeve for it and the extra links/pins didn't have them either. The person i saw before wasn't there and now the manager saying they never touch designer brands and they won't fix it and to take it back to costco and get a new one swapped out. Because there is no record of it. Never coming...