Floors To Go — Local services in Grants Pass

Bought bamboo wood floor from Floors to Go as I was referred from a friend. I was told Randy had excellent customer service. Not so. The whole entire experience after purchasing was atrocious. We received flooring that was nowhere near the color displayed. Being that the flooring was strand woven bamboo we had to let it acclimate before installation. So, picture this. Our previous floor is ripped out and we are living on subfloor during this time. It wasn’t until we were ready to install that we realized the difference in color as we didn’t open a box until then. We were so ready to have floor that weekend. We went ahead with it assuming that this great customer service might result in something working in our favor later. Ha! Upon calling in and asking Floors to Go to stand behind their customer and to bring this issue to the manufacturer, I was cut off immediately and told it was my issue and not there’s. I asked politely again only to hear Tina put the phone on the counter and complain to her coworkers that, “this guy is not getting it”. She then got back on the phone and started yelling at me. I said, “Tina, there’s no reason for you to be yelling at me as I’m not yelling at you”, she told me she had every right to yell at me. Upon completion and having extra flooring I called to find out how to do the return of extra, good, still in the box flooring. I wasn’t originally told I was receiving a special order of flooring. I walked in to their showroom and bought what was displayed in there. Yes I had to wait a week for it to show. We bought more than we needed, thought we were being smart. No warnings like, hey, you should buy exactly what you need because if you don’t we’re going to be extremely rude. The fine gentleman on the phone referring to me as “Buddy” so politely (sarcasm) informed that that the signs posted in the store state that special orders cannot be returned. Again, I was never told that buying a displayed item in their showroom constituted a special order. I feel like a complete idiot that I was talked in to shopping at this place. I love the idea of shopping local but unfortunately customer service seems to be the worst at these smaller shops. Home Depot has ten times better service, which is why they’re doing as well as they are. Mom and Pop used to be. Floors To Go shouldn’t be in business and it would behoove you to shop...

We’re new to the Grants Pass area and recently purchased a home which we have been updating. We feel so fortunate to have found Floors to Go. They’ve helped us with our back splash in the kitchen, new hardwood floors throughout, carpet in the guest bedroom and master and now tile in the guest bath. I can’t say enough about Tina. She helped us with our selections, worked with us on many reschedules, followed up on installs and checked to make sure we were happy once the project was complete. With Tina, it doesn’t stop once the job is done. I called her directly with help on paint colors I was struggling with. She called me back immediately, sent me some examples and now I have a bathroom I love. This company is exceptional at what they do, competitive and very caring. I would highly recommend them and will be using them again in the very...

Amazing service & experience! I was able to get my rooms measured, quoted & my floors done in less than 2 weeks! Chris was quick and efficient when measuring, Tina was great during the entire process & Aristen did such a great job! Everyone was super friendly, and the price was very affordable.

We changed two of our rooms from carpet to luxury vinyl since we're expecting a baby soon (and we have pets). The entire experience was quick and efficient, and we're super pleased with the results. Nobody was pushing us to buy the most expensive flooring & everyone is knowledgable. Highly recommend for your...