Grants Pass Florist & Gifts (Judys Blooms) — Local services in Grants Pass

Spent $80 for my mother's birthday today (4/19/2011).

I knew something was wrong when the owner, Judy, didn't provide a friendly greeting, When I decided what I was going to get, she acted like I was an inconvenience for ordering. Her attitude is completely uppity, so if that's your sort of thing, then you too can feel like an elitist here!

If you want respect and to be treated like a customer who's appreciated for spending your money with them, then avoid Judy's Grants Pass Florists and Gifts.

Problem Two. Paid for delivery of an Azalea tree and Balloon to be delivered to my mother. Tree arrived, but the balloon wasn't inflated and just stuffed at the base of the tree. Which florist do you know that doesn't inflate their balloons when they deliver them.

My mother called and they acted frustrated that they have to come back out and provide an inflated balloon. The driver insisted on recovering the original deflated balloon before handing over the inflated one. My mother asked if she could keep it for her inconvenience. They said no, we gave you candy for that. BTW, My mother is diabetic, candy does her no good.

What a great impression Judy's Florists and Gift made on my mother's 64th birthday... NOT!

AVOID Judy's Florist! They aren't appreciative that they have the opportunity to serve the people of...

I originally ordered a designers choice bouquet and was aware of the substitution policy. The bouquet that was delivered was completely different than what I had expected. I called the store and explained the situation. I was honestly just calling to get some clarification about the wording on their website and ask about the stark difference between what I ordered and what was delivered. They were very kind and understanding. At the end of the conversation, they offered to send a second bouquet that was closer to what I had expected, at no cost to me. That’s incredible customer service right there. I actually felt a little guilty taking them up on the offer because my reason for calling wasn’t to get something free. I wasn’t even mad, I just wanted a little clarification for next time I order from them - and I will definitely order from them again!

Thank you, Grants Pass Florist and gifts! Y’all went above and beyond with your customer service. Seeing as how incredibly rare that is these days, that makes you guys a GEM!! I definitely recommend patronizing this business! You are guaranteed...

Called 5 times yesterday. Twice went to the "answering service" then disconnected. Third time I spoke to an older woman for 5 seconds and was disconnected. 4th time got the answering service and a different woman. Said I had a few questions but loved the online photos and would like to order. She offered to take a message as "they" stepped out for a few minutes. I said "ok would that call back be today?" She said yes they'll just be a few minuntes. I mentioned this was for a sympathy arrangement. I leave my info but was a bit surprised she wasn't curious about my questions. After 30 minutes I called back to which no one answered. Did not receive a call back today either. They could have at least told me they were not taking orders. 3 stars as I can't tell you if the arrangements are...