Cash Connection Grants Pass — Local services in Grants Pass

Update to my original review regarding Panasonic DVD Player DMR-EZ48V (VHS transfer to DVD and flash drive capability), purchased on 2.26.2025. Original review had nothing negative to say regarding the customer service I received during the 2.26.2025 visit. At that time, despite the fact there were several customers in the shop, one of the employees who was helping another customer was aware of my presence and desire to purchase. He was quick to acknowledge me and asked me if I was ready to check out. He immediately asked another employee about their availability in assisting me. He directed me to the other employee who assisted me with checking out.

Although the customer service was pleasant, I wrote the original review to remind others to be more vigilant when purchasing used electrical items. Initially, I was pretty bummed about the Panasonic DVD Player DMR-EZ48Vt I purchased on 2.26.2025. Was told it worked when it was tested. Yes, the machine turned on, however the machine did not consistently play the VHS tapes that I inserted; it also tried eating one of the tapes I put in the machine. The tapes are good tapes and had been playing on my old VHS player that finally decided to die, hence the reason for purchasing a new player.

Additionally, after researching the player by downloading the manual, it became apparent that the newly purchased item was useless without the remote control. Shame on me for not being more diligent in my research prior to dropping $149.99 for a defective piece of equipment sans remote control. At the time of purchase, a demonstration of the working condition of the player was not offered. In hindsight, I should have requested one.

I did return to Cash Connections yesterday afternoon (2.28.2025) to return the VHS/DVD recorder. Again, customer service was top notch. Grant was professional and courteous during his interaction with me. He was very apologetic regarding the defective machine, and the fact that the product was not in working order. He was also sympathetic to the disappointment and inconvenience I experienced. To my satisfaction, we were able to resolve the situation without heated exchange or blame. It is refreshing to experience professional and excellent customer service, and to be treated with respect for time and money spent. I am absolutely over the moon with the exchange. The new VHS player works beautifully. I would also like to give a shout to two other employees I encountered yesterday. Cole and Austin were very courteous during the transaction; both men acknowledged my presence and asked me how my day was going. I highly recommend this business and encourage other customers to give the business a fair shake before offering up...

Best place in town to buy whatever your heart desires you name it they got it! For five years straight my mother and I had the pleasure of doing business with you guys we love to buy your 14k gold jewelry and I also bought some 10k gold as well im not picky when it comes to gold jewelry love the verity of all the gold jewelry you all have to offer. Chains rings bracelets I also lucked out one day and stumbled across one heck of a deal sorry for my mouth but I was amazed to find name brand sun glasses I bought two pairs a couple years ago from you guys one pair was miami jems if I'm spelling it right and also ray bands had to jump on the offer right away before some one else got to it before me! Both pairs if my memory is serving me correctly think it was a great price of just $100.00 at the time but not to sure it was a couple of years ago. Also if anyone is looking to buy anything name brand an luxury items this is the place to go! Everything we bought here was also on lay away aka payments witch works for us this way and this way only because we are not rich people always work with the ones that work with you! The reason why you guys have not seen my mother and I is because I had some unfortunate things happen with my ssi check I was living on and using to survive they decided to cut 300,000 of us in the United States and I was one of them unfortunately hey I guess you just got to roll with the punches 👊 all the employees are down to earth people and I can relax and shop in peace without being treated like I'm up to no good never ever are we followed around in this shop that's nice! The only time we are contacted here is when one of the employees come up to us asking if we would like to buy or look at anything that's great survice right there I don't know if you guy remember when I bought my first gold chain I let one of your employees hold my wallet because you guys trusted me and never judge me so the reason I did that was to show hey im not going any where not running off on you guys that why I did that plus all my personal information was in that wallet. It was to show im trust worthy that's what we do back were...

I’m currently entering into my 6th month of delayed status on a backround check after a firearm purchase from cash connection. After countless inquires via voicemails and emails to the OSP I was straight up ignored. 2 months into my delay after being totally in the dark as to the cause or status of my delay, I reached out to cash connection in an attempt to establish some kind of communication with OSP. Being under no obligation at all to assist me, seeing how they have nothing to do with this area of the firearm transfer. Not only did they reach out to OSP for me but also faxed the requested documents (after I obtained them of course) to OSP on my behalf in an attempt to expedite my background check. I patiently waited another 3 1/2 months and after continued silence from the OSP I again reached out to cash connection and still being under no obligation to assist me at all, reached out to OSP and was able to actually get a FICS agent to contact me. Without this last inquiry by cash connection its clear to me I would have been on indefinite delay seeing how no progress had been made on my check nor was any attempt by OSP being made to advance it. Special thanks to Audrick (hopefully I spelled it right) for all his help and who even called me to check if ive made contact with OSP, thanks again for...