NorthWestern Energy — Local services in Great Falls

I have a technician from TruCheck doing an upgrade on my meter. I only know that now bc I had to google what was going on after he was rude to me for asking questions. We just had extensive work done on our home to include electrical (the very box he’s working on). My husband answered the door, the technician didn’t explain why he was working on the box and my husband didn’t ask him anything so I did. Apparently he didn’t like that. I wasn’t sure if they were doing routine work or bc when our electrician had to get city approval, it triggered something in their system and he was sent out to do something on their end. Your TruCheck technician is on my property. He doesn’t need an attitude when I ask questions about why he’s messing with something I just...

This is the worst company I have ever had the pleasure of working with. None of their systems are user friendly. Payments never post on time. Accounts get mixed up. If there was another provider in town I would switch to their service immediately. They do not like helping customers and seem to be concerned with putting the blame to different parties. This is the only company that I have ever had difficulties setting up autopay. I feel bad for their employees. The employees are not to blame, company policy is. They need to renovate how they treat their customers and change the user interface on their website. I have had 5 negative encounters in a row and I have lost my patience with them. Sincerely,...

I love this power company compared to other states by far! They are affordable and helpful we didn't have to pay any deposit with them and helped us get our power in our name in just a few mins. Wonderful staff and have never had an issue with them in the last 7 years we lived in great falls. Thank you for all that you do for us in our community and sorry for those that have nothing nice to say. We never had any trouble with this company so keep up the good work...