Ashley Store — Local services in Green Brook Township

Update:5/6/24still have heard nothing from them, still have no received my credit, and bed is still not fixed.I will be disputing the charge!STEER CLEAR! DONT GET SCAMMED! If I could give 0 stars I would. I purchased from them years ago had a decent experience and the furniture was durable for the amount paid. Fast forward 8 years furniture needs to be replaced. Opened an Ashley’s card and went in picked out a bedroom set. We were also sold an upgrade to an adjustable base with the mattress we purchased. The set gets delivered and there is damage to the bed along with the drawers not being assembled correctly and the board under our adjustable base was not sturdy once pressure was put on the mattress. We call to let them know. They send someone out to fix the drawers and the boards but not the esthetic that was messed up on the bed. He fixes drawers and boards . A couple weeks later the boards holding up the adjustable base and bed break. They send someone else out. They tell me the adjustable base is too much pressure on the bed and it would have to be replaced. Someone comes out to replace it and it is the same base . Same thing happens to the point the bed is sunken in and it’s creaking.( lt was delivered in May) At this point it is July and still no fix. They then send someone else out and it is the SAME as last time. Someone comes out to replace it and it is the same base . They take it back to the warehouse and let me know someone will be in touch. At this point it’s late summer. I’m extremely frustrated. I then get a call from the store manager in Flemington. She tell me the adjustable base is too much pressure on the bed and it would have to be replaced. She was sweet and said she was calling around to get the correct one. She gives me a call back saying the correct one was found and it would be delivered. I’d also get a $500 credit on my Ashley’s card for the inconvenience with everything (mind you the esthetics of the bedroom set still hasn’t even been fixed or addressed since the second guy came to fix it).I then did not hear from anyone and decided to go into the store bc the customer service were not helpful.I speak with the general manager and he lets me know it was in the warehouse and they were waiting on me to let them know when to deliver (news to me again).He requested the delivery and said someone would be in touch.Someone reached out and the day of delivery to September.It was the correct one. Since then with the exception of the mattress sliding off of it bc it is not sturdy with the bed it has had no weight issues. I then called in sept about the $500’credit bc I was still not seeing it on my statement. They said they saw the notes in the system for it and to give it two billing cycles. Come Nov still nothing. I called in Dec to inquire.I spoke with a man who let me know he did not see it in the notes and I would have to go to the store.. I then asked if he could read me the notes bc I did not understand why he cannot see it in the notes when in previous calls they have.. He then said bc u have over 100 notes here and I have another customer on the line. At this point I lost it and said did you just tell me a customer you have another customer on the line and cannot finish helping me. I then asked his id number he said he didn’t have one so I asked his name and he gave me a hard time with that and I do not believe he gave me the correct name. I then hung up called back asking to speak with a supervisor and explained my situation. The call was dropped. They did call me back after but I missed the call and they left a voicemail. I have yet to call back bc I have been reflecting on how to handle the situation and whether or not I should write the review and file a BBB complaint before trying one last time to reach out to them, but I figured it would get me no where calling again bc this has been an ongoing issue since May 23 and they still haven’t even mentioned the esthetics of the furniture. So all that is to say RUN it’s a headache . $4000 later and I have not had my issues...

My son and daughter-in-law purchased a sofa and loveseat from this store, along with a five-year warranty. After a year of use, a cushion tore at the seam of its zipper, breaking the zipper, and two bulges were apparent at the rear of the couch from parts of the wood frame. My son, and then my wife inquired about the warranty, and it seems to cover anything other than what happens to your furniture. In fact, it specifically excludes "zippers" and "manufacturing defects" (among other things) from warranty coverage, although it does cover stains (on an already-scotch-guarded sofa).

After my wife applied her seamstress skills to repair the cushion seam and sew a new zipper into it, I removed upholstery to expose the sofa innards. There was a critical piece of wood running horizontally near the bottom of the seat back that was too short to do its job, and it had slipped out of a pocket that was intended to hold it, thereby creating a new geometrical distribution of stresses along other parts never intended for such stress until one triangular section attached to it dislodged and another simply snapped one of the pieces of wood making it up. I was able to effect repairs at the cost of a day of my time. I reinforced the minimally-sound structure with plywood and further strengthened with screws questionable joinery where accessible that had not yet come apart.

Features of this sofa: No screws visible other than those I added. No glue visible. Thousands of thin staples, many of which had missed their mark. Misshapen, unstapled, and apparently missing webbing intended to support the back. Wood installed that had not been cut to mate with the pieces it was joined to. Wood that was loosely joined, supported by staples and the air betweed joined pieces. A piece too short to be captured (no fasteners of any kind attached) in a recess.

My conclusion: the single piece of wood that was too short compromised the rest of the support for the back of the sofa, leading to the breaking of one part and dislodging of another. This may have also contributed to the failure of the seat cushion as forces were unnaturally redistributed among all components of the sofa once the back was compromised. If you want inexpensive furniture built with minimal sturdiness and have the sewing, upholstery, and carpentry skills necessary to make it last into a second year of use, then Ashley furniture products may satisfy you. Their extended warranty and response of store personnel to the issues here, show, in my considered opinion, chiefly the ability of Ashley Furniture to extract addtional value from the customer, not supply added value to...

Buckle up--this is a long one. Although I found that the staff were very attentive to my questions and requests, I felt that they were giving me the run-around, as typical salesmen do--telling me one low price and then, once seeing that I'm interested in buying the item, saying they made a "mistake" and quoted me an incorrect, lower price; over-selling their protection fee; stalling, etc. I checked for my item online before walking into the store. I knew its listed price, its dimensions and so forth. I ended up liking a different one I saw in the store a lot better and asked for the price. The price I was quoted, even with the in-store "60 percent off sale," was markedly higher than the price for the same item on their website. I asked them about the discrepancy and whether they would match the price given online, to which the general manager said they're "just not price matching today." I then followed up with the site's mention of a "price match promise," because I found it quite odd that their website is willing to match prices for the same items sold through other verified retailers, but this particular store branch wouldn't match a price dictated by its own corporate website. They said that because they're an individual franchise, they can price however they want, which, upon my later review, the website Q&A did verify. Fair enough. However, although they wouldn't negotiate on the price, even with consideration for the website's pricing, they continually tried to convince me and my husband to buy from them at a higher price as opposed to the website, specifically because it wouldn't profit them. They cited that when buying online, you have to voice concerns to an 800 number as opposed to a local branch, deliveries may take longer, etc. These are all concerns that, to me, don't outweigh the financial inconvenience of paying significantly more for the same item through a different medium. I also think that using these cautions as a sales tactic for two married 20-somethings who are prone to and comfortable with online purchasing and who, like many in our generation, often use it as our preferred shopping medium, was ineffective and somewhat out of touch. Times are changing, and if local franchises want to make sales and not lose them to their corporate websites or other online providers, they need to work with their customers. Namely, they need to find ways to provide advantages and benefits that indisputably outweigh the conveniences of online shopping--which often features sizable "online only" discounts and rewards--from the comfort of our own homes. All of this to say, we'll try our luck with Ashley Furniture's...