Crunch Fitness - Green Brook — Local services in Green Brook Township

Manger Josiah has very bad attitude, false informations. They gave you a wrong informations at first then they switched up on you after a few weeks telling you sorry it was wrong and they want to switch things around. That the definition of a scam.

Here's the story for people are interested and Crunch corporate to review. When I open my membership I asked if I can add my 12 years old son as guest and pay the premium membership because this is actually the only reason to join this gym since I have some sort of disability. And it's the gym near to my house. I was informed by the front desk team member that was ok. and there's no issue. Today after 3 weeks for going the gym 4 days a week with my son and he signs at the front desk tablet as guest each time the managerJosiah told me I have to open a membership for my 12 years son not to let him in as guest, has to be 14 years old to be a guest. Like 12 years old can go to the gym in his own now! If this is the rules why I was informed something different? And how come 3 weeks we have going and no one says anything!

I told him that's not I was told at first and we are coming different times with different team members at the front desk sign in the tablet with no problem. He said sorry everyone was wrong, if he is the manager and all of his team members are wrong that's really a poor management and sort of a scam with the wrong information. Not to mention about the broken machines never get fix since I joined 3 weeks ago there.

I told him if this the case after my workout I may come to cancel my membership then he didn't let me go inside he said I actually will cancel now. I asked him about the reason because I didn't even raise my voice or violated any thing. He said I can cancel any membership to anyone at anytime if I want to. He just didn't like that I said I may cancel my membership because the false information I was given to get.

He refused to give me any cancellation papers, he refused to let talk to anyone he threatened me to call the police to make me leave since I kept asking him for paperwork to state the cancellation.

I waited for the police to arrive so I can have a document of the situation since he doesn't want to give me anything.

If this the rules of your gym please I hope someone from the corporate or the owner reach out to me and visit this location to see the poor management over...

I normally do not put any reviews to businesses but I think people need to be aware and careful before joining this gym. First of all, the gym is completely full always. There is not enough equipment for the amount of people this gym has currently. Also, if you are thinking of a hiring a trainer, you have to know they are never available or cater to your time. It is always on terms of their schedule and time, not putting the customer first. And don’t even trust anyone that works there, you're gonna need to sign papers or something beforehand to protect yourself because in my case, I canceled my training sessions with my own trainer who told me that she would cancel for me herself and this never happened. The gym kept charging me $600 every month even after I contacted the manager and place of business constantly. The manager is Josiah Phillips and my experience with him was unpleasant. He was rude condescending and not understanding at all. I had to consistently chase him down for three months, leave voicemails and send emails just to never get any response back. And after having a conversation with him today, he dismissed the proof and screenshots I had that showed my trainer telling me she would cancel it for me. Not only that, he also told me if I was not happy with this then I cannot use the gym knowing the fact that my monthly membership is a separate thing that I have already been paying for every single month. To top it all off, do not trust them when they say you wont lose your personal training classes and can easily make them up later, because they still owe me 2 months of classes but now since I am not even allowed to go back, I lost them. Just a super unprofessional place and there is definitely better places than this...

Crunch Green Brook since it transitioned from Eclipse has provided a horrible member experience. If you work a 9-5 job and want to work out after hours, good luck finding parking—the available spots are extremely limited. The gym’s cleanliness is another issue; there's a noticeable layer of dust under the weight racks that never seems to get cleaned, and the blue turf area is also very dirty.

While most of the equipment, including the dumbbells, is the same as it was during the Eclipse days, membership dues have increased, with the gym citing rising operating costs. It's frustrating to walk into the gym at 5:00 am and find weights scattered all over the floor, with dumbbells out of place. This seems to be a common problem, especially considering that trainers will scold members for not re-racking weights, but then leave weights on machines while training clients.

The manager is incredibly rude and argumentative when calling in with an issue that was their fault pertaining to billing the front desk placed me on hold and when he finally answered sounding annoyed, I advised asked to speak to him after receiving two different responses which he claimed was me giving him attitude. His demeanor was consistent with the other negative reviews about his behavior which is funny because all reply's to those reviews claim the ownership plains to address this issue with him. The previous manager Nick was always pleasant to deal with and helpful. Amazing how this guy has a pattern of treating the members yet does not get addressed by ownership. It’s clear that the gym is more focused on gaining new sign-ups and boosting its social media presence than on providing a good experience for...