Hobby Lobby — Local services in Greensboro

I'm not a shopper, but some friends referred me to HL to find gift frames & such (#1 gold star). Well, first the store has no VISIBLE wayfinders to direct a customer. So, I walked around until I found them (no employees visible on the sales floor). The frame I wanted was at the top of the pegboard and I couldn't even attempt to push one of the frames out of the bracket holder (it was full). So, I went to the custom frame area & a polite employee helped me quickly (#2 gold star). At the checkout area, there were 3 open registers & ALL with lines (more than 3). The CSM started calling cashiers to open & directed them to each register. Well, the 2nd cashier that came didn't pull from the line of customers facing his register. He took from the line behind him. Now, Hobby Lobby has 1 line positioned in between the registers and labels on the floor of "wait here for next register". It's obvious that the cashiers don't enforce the Q line flow and the CSM was too busy working on a project to even notice the flow issues happening at the front registers. The cashier even checked out a woman that jumped our line waiting for checkout too! He never told her that other customers were waiting in line for checkout. Customer service excellence should come first and can be executed in a professional manner. I waited in my line to see if the cashier would call once the customer was completed, but he NEVER called for the next customer. I told the next customer that the cashier was open and ready for her. When it was finally my turn, my cashier greeted me and told me that frames was NOT on sale. I didn't ask him or imply that my purchase was contingent on a sale price. I told him that I knew and still wanted them. Yet, why do I have to tell him to "wrap" my glass frames or "bag" my large frame if HL has BAGS to fit the merchandise. They should know that I don't want to damage my merchandise on the way home either. Ultimately, I'm glad that I have my upcoming gifts, but Hobby Lobby needs more customer service focus training. My friends love shopping at Hobby Lobby, but for me it's not worth my time, money, or gas to travel for mediocre customer service. That's just me.....not a...

I was hoping to be able to contact Hobby Lobby Corp Office concerning my visit to their Bridford Store yesterday concerning a 1.99 charge on my receipt from a previous sale the Sunday before but did not see a "contact us" tab option, so here it is. My first trip to Hobby Lobby was last Sunday looking for Jewelry supplies and I felt like a little kid in a candy store, they have the best selection in Greensboro NC but when I got home and checked my receipt because totals did not add up in my head I had one charge of a 1.99 I could not match up with my purchases, so no biggie will go back following Sunday and address and shop some more I thought. Well let me tell you about CHAN the assistant manager on duty when I asked tell me what I bought because it doesn't match up with my purchases (remember we are talking a 1.99) so she said I will go review the camera and left, 8 mins later she returned and said 6 items were put in your bag no refund, will tell me what I bought? For they cannot by pulling up the item number and she said "6 items went in the bag" and gestured the size of the item which was incorrect for I bought findings which are very small packages and two pliers which made it home with me and said no refund. OMG I thought we are talking a 1.99 here! So I turned to the cashier to purchase two items told her how wrong I felt this judgement was of CHAN, she in turned called her back and expressed my displeasure in the customer service and CHAN SAID FINE and issued me a refund of 1.99 like a little spoiled child not getting her way. Remember we are talking a 1.99 here, why would I want to rip Hobby Lobby off for a 1.99 so I can vacation in Greece? This has become a HUGE turn off to me on how this company is running their business they obviously need to step it up a notch on their technology and training. And though they have enormous inventory the best I have seen they are still a bit high in their pricing especially since we all know it is coming on tankers from China. It is unlikely I will shop their again and keep my purchases to on line at Fire Mountain Jewelry and Tuesday Morning across the...

A store Associate approached me when she saw me opening a plastic table cloth, she stated Sir you don't need to do that, I said Im going to purchase this one because I opened it, because I have to make sure it's big enough and not too thin, I told I understand why she was saying this that's why I ensured her I was going to pay for I needed a lot of that color just needed to be certain. She said you still do not need to do that, Im a visual person and was willing to invest 1.49 to be certain. I said Im good, she walt do the aisle a row over I was talking to myself, saying this is going to work, she hears me talking and said oh so you are still talking, I said yes but not to you she said again but you are still talking I said if I need you I will direct my conversation to you otherwise stop speaking to me and disrespecting me. I stated I don't understand what's going on with customer service, referring to her talking to me the way she was. I said a few choice words but didn't see her anymore. I went to the counter saw her speaking to another employee, I asked her if she was the store manager, she said she was the Customer Service Manager.I told her what happened and I didn't appreciate the young lady approaching me, in addition to her speaking to me the way she did. Her response was, in her defense people try to steal items less than a dollar. I'm like what are you talking about and why are we on the subject of stealing, I told her this has gone totally left and I felt worse now than with the other person, I also told her I never felt like she was alluding to me stealing, so why are we on that subject, the CSM said I think you misunderstood what I was saying, but I assured her I heard her very clearly. She stated what can I do to make this right, I said stop talking because you are making it worse. I purchased all the tables clothes you had in round in that colt, left the store totally dissatisfied, but I needed round in that color and that was my third store, that is the only reason I made the purchase. Very disappointed in the store's customer service policy. I will report this to...