Masters Car Stereo & Tint — Local services in Greenville

Deserved a 0 star rating. Made an appointment to have a basic touch screen radio with backup camera into a 2007 Toyota tundra that I already had sold to a customer. I was quoted $630 for everything, this included the integration of the steering wheel radio controls and the factory jbl stereo. Made my appointment on Wednesday to drop the vehicle off Thursday morning at 9am when they opened. Dropped the truck off right at 9am like I was supposed to, was told it would be a 3 hour job. So 4 hour pass, no call, I call them multiple times and get put off. Finally when I call at 5pm I am told the truck can be picked up Friday morning. Pick the truck up Friday morning, my porter tells me as we pull back in to my office 15 minutes away that the radio isn't picking up any fm stations. I immediately call back get a young guy on the phone who doesn't seem to care I'm having issues and doesn't have any idea what he's talking about. The soonest they "can look at" the truck is the following Monday. So Monday comes around, we drop the truck off to tell them there is no fm reception and the steering wheel controls do not work. Hours later with no phone call from anyone we call them to check the status of the vehicle. We're told the vehicle will be ready around 6pm. We close at 5:30. So Tuesday we go to pick up the truck,. get there the steering wheel controls work but there is still no fm reception. Leave the truck there. About 4 hours later after still NO phone call from anyone at masters I call and the "truck is ready" I was told I wasn't doing something right. Go to pick up the vehicle still very poor reception. Karen the owner tells me first that is is normal for the vehicle to only pick up 3 radio stations. And it was due to the cheap radio that was purchased. The 3 radio stations it picked up in there parking lot were lost as soon as the vehicle was moving. So we take the truck to the other masters in Easley Sc To replace the radio which is obviously defective for a different one of the same price. Try to up charge us $140 more for a "better quality radio" long story short after multiple trips to and from both of their locations 0 phone calls back from anyone in any office during any time the truck was there and a very poor install (butt connectors and old wires all over the floor and electrical tape stuck all over the dash) we finally were able to have the radio and equipment removed and a refund. Took the vehicle to Rogers Stereo to have a kenwood head unit and backup camera installed which is steps above the quality masters was selling us for $30 cheaper. Masters doesn't have the worst customer service I've ever seen, They have NO customer service. I wouldn't recommend anyone have any work done here. No phone calls back, rude owners, incompetent help and over priced services for low...

Would give 0 if possible. Took vehicle in to have a very expensive (although a few years old) radar detector removed from one vehicle and installed in a new vehicle. Get a quote for entire process. Show up, leave it all day. Pick up..upon driving home I realize it is not working. Call back the next morning..get the owner (she has zero personality) she never apologized simply said bring it back. My husband discovers that they had not removed or installed the rear end part. Take it back...finally call late that afternoon...owner says. Yea. It’s ready..still no apology. Before I leave the parking lot, I activate the detector, still no sound! The installers come out and say “well, we don’t know where the speakers are”. Well...did you read the manual? Ah...no, didn’t know there was a manual. They work on it an hour..finally we have sound. Bring it home...only to discover that it can’t be turned off, and as you know, detectors will pick up a lot of city interference. Call back and schedule yet another appointment. Carry it in, they work on it an hour...it’s fixed! Or so they say! The problem was they had wired it to be on constantly, so I’m told have a nice day and pull out. Fortunately, learning from experience, I try to turn the detector on...once again...NO SOUND! Turn around...go back...this time, I’m not quite so nice. After sitting there another hour, the lovely owner comes out and tells me that it’s my equipment and not their installer. Really??? Equipment was working fine when I pulled in! That woman is the most negative, sour person I’ve ever met. How she is running this company I have no idea. I came home and went straight to my bank and put a dispute of the charge on my debit card. After several weeks, I received a full refund. Whatever you do, find another place to get your radar detectors, stereos and tint done....

I had good experiences purchasing products (mostly harnesses) and getting advice there. I got an Escort radar detector repaired through them (they didn't do the work, just sent it to Escort for me). It took a while, but the price was reasonable. They even gave me some scrap wire for free when I asked if they sold a particular length that I needed. Always had good service from the shorter gentleman who wears glasses. The one time I had a bad experience, however, will probably keep me from going back. Last year I needed some old auto tint removed from a rear hatch glass and I knew it would be a pain, but I didn't shop around for prices since I had somewhat of a relationship with them. The tint guy quoted me $150, which is about what a normal complete tint job is. The guy with the glasses looked at the guy who quoted me the price, wrote something down on a piece of paper and whispered "you know that's the normal price, don't you?" The tint guy just grinned and shrugged. Something didn't feel right, but I needed that old tint off, so I left it. I left and saw another tint shop right down the street with their number on the sign. I called them and they said they charge $50 to remove old tint (I explained where it was so we were talking apples to apples). Turned back around and got my car. I told the guy with glasses what the other place charges and said "I don't understand why your tint guy tried to charge me $100 more than someone down the street charges." He said "I know. I'm sorry." Took it down the street and they (Tint Solutions) will get my business going forward. I don't plan on going back to Master's, even though, again, most of my experiences were positive. Do as I should've done... get multiple quotes for any kind of...