Subway — Restaurant in South Carolina

Avoid. We went thru the drive through. Which, by the way, is a touchscreen... a minor annoyance and extremely impersonal. We pull up to the window after placing our order (we almost left after the touchscreen thing bc, especially with Covid, why do you want to touch something a bunch of other people have been touching and is positively not being sanitized?? That's disgusting...) and after a few minutes, a woman with pink hair came to the window and politely told us it would be a few minutes. Ok, that's fine. We paid for our subs and waited. There was one singular customer in the store. We watched as both the pink haired lady and a black lady joked around and laughed with this one customer for about 15 minutes. They started making our sandwiches, but were so focused on their conversation with the other person in the store that they made the sandwiches wrong. It took us over 20 minutes to get 2 sandwiches, and they were not super detailed. The people at the Subway on 418 in Simpsonville can have the exact same sandwiches done, correctly, in about 6 or 7 minutes, if that long. The lady finally comes back to the window with our sandwiches, after the customer leaves, apologizes for the delay...... and gives us our food. After we leave, we find out it was not made correctly thanks to them goofing off with the other person in the store. So, if you want to wait forever to have your food made wrong, go ahead and go here. Otherwise, I'd pick a different store. Also, they touch stuff with gloves on their hands, then go back to making sandwiches...with the same gloves.... kinda defeats the purpose of using gloves if you don't change them out between...

I like to start off I go to the subway all the time never had a problem until today I ordered my food online. The app told me not to come until 9:25 I came at the time it told me. When I got there I noticed my food has not been made. When I was telling a guy I had to order my food 20 minutes ago I was only saying that because I was wondering if I ordered at the right place I thought I made a mistake and ordering it the wrong Subway. But I didn't the guy got a attitude with me and said they do not make sandwiches that people order online until you come into the store which makes no sense cuz what's the point of ordering online. If you're not going to make it until I come in. I can just order it when I walk in. He told me that they was wasting food so I guess that was my problem or my fault that they was wasting food that I already paid for. It really upset me the way he spoke to me because I came in there was a positive happy attitude and I walked away very upset and felt disrespected. Again I've ordered from this place multiple times and never felt this way I don't know if he was having a bad day or what but maybe someone else should be making the sandwich or working up front if he wasn't feeling it. Just because you having a bad day at work that means you need to take it out on the...

I wouldn’t even rate them one star. I ordered my food online and got to the store and picked it up just to get home and have them make my food wrong. They put onions and green peppers on all the subs and mine was supposed to be without When I called to make them aware of it they said they were closed and that I would have to come the next day to get a new sub we hung up the phone then minutes later I received a phone call from them saying I needed proof that I wasn’t lying about my order being wrong, mind you it was only 9:32 which they weren’t supposed to close till 10pm. I also ordered a churro and they didn’t have it and instead of them refunding the money for it they kept my money. They had their kids there at the store and the manager allowed it all to happen. Worst restaurant ever. I hope the restaurant owner does something about this cause...