Update after reading store's reply: What's google reviews for than to express an opinion, so I'm happy to let my opinion be known (as you so generously pointed out). Your reply was passive aggressive and condescending, and that's unfortunate for Pickwick since you're affiliated with them. Since you touched on my boys' hotdog earing preferences, my boys eat Hebrews National or Nathan's, so I guess I could say whatever all beef franks you use are not as high quality as those. As far as bread, if Aldi bread is the softest you can find/provide, that's a bit hard to believe. As taste is subjective, it's okay for not everyone to think your soup is "the best." As far as decor, when we were there, it lacked any. No cones of any kind on display (like in FB video) countertops were cluttered with food and food containers, no decorative cups for ice cream, paper taped up as splash guards on milkshake machine, etc. Instead of just accepting the review as just that...a review. You just couldn't help but to clap back, very poor form as a business owner. Now, if my boys want ice cream, yours won't even be a consideration. Thanks for your reply, it just affirms what I already felt, so I'll just knock everything to 1 star. From a visit several weeks ago My boys loved the appeal/look of the countertop stools, etc. So they asked to get food and ice cream. Neither of them liked their hotdogs and actually threw them away. I ordered some bean soup, but couldn't finish it because all I tasted was black pepper. My boys said the ice cream was pretty good. All the food items I saw sitting on the counter were Aldi brands. At least buy higher quality products to serve paying customers **Also, the setup looked nothing like it does on Facebook and the video that was made about the...
Read moreMy daughter absolutely loves coming here for ice cream—it's always a highlight of her week! That said, I wanted to share a bit of feedback in hopes it's helpful. We came in right at 4:00pm on a Friday, and all the chairs were already up, which made it hard for my 3-year-old to enjoy her treat. Unfortunately, she ended up dropping her ice cream on the floor because she couldn’t sit at the bar appropriately (which we cleaned up ourselves).
Also, no one greeted us when we walked in, and we overheard some complaints being made behind the counter, which took away from the usually fun atmosphere.
We love supporting this local spot, and hope this feedback helps make it even better for all guests—especially the littlest ones who look forward to...
Read moreI walked into the pink at Pickwick and it was truly amazing, it left such good 60s vibes and the customer Service was beyond incredible. The smiling faces of the two young adults behind the counter were more than happy to serve me my ice cream and my Chili dog with everything on it. The homemade chili was truly amazing and the Lord truly blessed whoever made it. A very clean and organized establishment. I will 100% return. This will probably turn into a...
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