Phillipsburg-Easton Honda — Local services in Greenwich Township

I got my very first Honda Civic here over 15 years ago. The experience was wonderful and the team was always very nice. I continued using them as my place to go for Honda vehicles despite the distance. Recently I got my fourth vehicle from them , but as a lease this time. When I got the lease I was told incorrect information about oil changes. I was told the first two years of my lease I could go to any Honda dealer I wanted to and then after that I would have to come to them. I contacted the sales representative, David Ball , who handled my deal. Over a month ago to I called him to confirm this information in a lengthy conversation. Which again he said I could go anywhere for the first 2 years and then I would have to come to them.

Today I went to get my second oil change at a nearby Honda dealer and was told the opposite information , they ran my VIN number and showed me that I did not have this option available to go to any dealer that it was just the first oil change. Naturally I was upset and very displeased about this, especially because I confirmed this information prior to going in for my oil change.

I contacted the sales rep and he was very condescending and rude to me and was using language that was trying to make it seem like I wasn’t understanding . The sales representative kept cutting me off and would not let me finish my words. He kept insisting that in 2024 Honda had certain complementary maintenance for leases. I felt as though he was deliberately trying to confuse me, me because my lease is a 2025 that I got this year which I at that point in the conversation was more upset and told him to please listen to what I’m saying. And I went over with him that we are in 2025 and our last conversation (in 2025) that he told me I could go anywhere for the first two years. He fumbled over his words and spoke to me in a very condescending tone and manner. I was very upset at how I was being treated and spoken to. I asked for a manager to call me.

I did get a phone call from a manager who was also very rude and condescending and tried to play down the incident and didn’t care to rectify the situation. I did ask them if I am being spoken to in this manner because I am a female. I am 100% sure that they would have not spoken to a male in this manner. The manager got irate and said oh you’re going to use that female thing? And called me names and hung up the phone on me.

I then proceeded to call one of the business partners who signed the papers on my lease deal and it just got worse. He gave me the speech about being raised by a single woman and telling me that I’m unintelligent and childish and emotional . Again words that no “professional “ place of business should use when talking to their customers, especially after being treated so horribly and given the wrong information. He said that he didn’t care if I wrote a bad review and the bottom line is that he only cares about the money that is in the pockets of the business partners. The statement is evident from their behaviour, because once you get in the door and you leave and they make a sale, they don’t care about you or treat you kindly.

Disgusting, unethical and the worst customer service.

Only positive Note: They do have a great service...

What an Experience — True Dedication Defined! If you’re looking for the true definition of dedication, look no further than Santos Rivera at Honda of Philipsburg and Easton. As first-time new car buyers, my wife and I were super nervous. We didn’t know what to expect or even if we would find a car we could leave with. But from the moment we drove onto the lot, Santos greeted us with a warm smile and welcoming energy, letting us know right away that he was there to help. Our initial plan was to check out and possibly purchase a used 2022 Hyundai Tucson. However, Santos went above and beyond to ensure that we left with the best possible deal—without ever making us feel pressured or like he was trying to benefit personally from our purchase. His only goal was to make sure we were happy and found a car that fit our needs and our budget. Even though my wife and I have decent credit, we don’t have a long credit history, which made it challenging to get the right financing. Santos and his manager worked tirelessly, going back and forth with different banks, keeping us informed every step of the way, offering us drinks, and constantly reassuring us that they were doing everything in their power to help us. At first, we were disappointed that the bank quoted us an outrageous interest rate for the used Tucson. But honestly, it turned out to be a blessing in disguise. Santos promised he wouldn't give up—and he kept his word! He introduced us to Honda’s leasing program, which is unlike any other. Not only did we get approved, but we also received the option to finance the vehicle after three years at a confirmed buyout price. Thanks to Santos and Honda, we left with smiles from ear to ear in a brand-new 2025 Honda CR-V Sport Hybrid, 4 years of maintenance and oil changes for free, great warranty, amazing insurance rate, and a detail clean inside and out! —for less than half of what we would’ve paid monthly for the used Hyundai with 30,000 miles! As if that wasn't enough, we even received an incentive that we put towards our down payment for choosing the 2025 CR-V. Talk about a deal! Santos did far more than what his job required. He treated us like family and made sure Honda took care of us. If you’re looking for someone who’s truly dedicated and will make you a priority, Santos Rivera is your guy. Thank you, Santos, and thank you, Honda, for everything! –...

I highly recommend Gregg, Tony and Anthony!!!!! I hate buying cars and I hate dealing with the BS of back and forth. It makes my anxiety worse. I’ve researched for quite a while on what car I need and want for me and my growing family. I finally decided I want a TrailSport. This is not the first time I visited the lot of PE Honda. The first time, the sales person was not to accommodating. He was actually a bit arrogant and not to helpful. So I left. During my research, I bumped into Anthony online- one of the sales manger. He was very truthful about the pricing compared to anyone else I dealt with so finally decided I want to go to the dealership to see and test drive the car. As I was parking in-front of the dealership, I was greeted by this pleasant all smiling face gentleman. He’s name is Gregg. He was absolutely delightful to talk to. Calm, nice, friendly and extremely accommodating very opposite to the last visit I had. Then I met Tony, initially I thought he is a movie star he looked like from a movie I saw before but anyway he is the sales manager that day. I looked for Anthony but unfortunately he was not there. Tony was great because he took my fear away. He gathered exactly what I wanted and said I will put together number and u let me know if that’s the number ur comfortable with. I was honestly surprised with the deal so I agreed to the terms. It was smooth sailing with two amazing people Gregg & Tony. But here comes the hard part, dealing with finance people. I know it’s their job to sell u stuff. I negotiated to add something in the contract without increasing my price, it because hell from there so my anxiety level is high at this point and I just needed to run away. Thank God for Tony’s calmness, he and another manager helped with setting the contract to a small fraction which I eventually agreed and I drove my favorite car which I named “Sport”! Thank you Tony. I would not have survived car buying that day without you. Thank you Gregg for being so pleasant and nonjudgmental. Keep wearing that beautiful smile always. It makes a lot of different in every person you meet. I want to thank you for the wonderful kind woman in the front desk for being so nice when I picked up my plates. She gave me clear directions on what to do next and again with a lovely smile on...