I've been coming here whenever I'm in the Phillipsburg area. They are pricey for bagels but they were good. But I made the mistake of coming in on a Saturday and had a horrible experience. I waited for over 30 minutes for bagels, because they took orders and then didn't fill them in the order they sold them. I saw people that came in after me, ordered the same thing, get their order filled and leave while I was still waiting for my order which was just bagels, not sandwiches or something. So they ran out of the bagels I ordered and they left me waiting a very long time while they were making a new batch. When I finally got my order it was wrong. I ordered a bagel with cream cheese and lox, and a Bagel woth cream cheese and gravlox. There was no cream cheese, and what looked like regular lox without the seasoning. I went back in and asked for the cream cheese and the correct lox. They argued with me that it was the correct lox, (that it was gravlax) but there was no herbs on it. The whole point of ordering the different one is because it's got different seasoning on it. They kept were arguing with me saying it was the right one but I looked at it and it was not, and it was also missing cream cheese, and they were aggravated for me even coming back pointing it out to them. They then proceeded to charge me extra for the cream cheese that should have been on it in the first place. Fine whatever, I just want my food already, then the kicker is then she lets me know that next time if I order it with the loxand the cream cheese together it's cheaper!!! I did order it together!!!! So now you admit you're charging me extra instead of just getting my order right the first time!!!! I spent almost $50 for the 2 bagels with lox and three plain bagels with nothing on them! And left completely aggravated, and overcharged.

Also even if you did think the bagels were worth the headache, I definitely wouldn't bother going on a weekend. There are so many people in there you can't even move, they're ringing up orders so fast that they're running out of bagels and not able to fill the orders and then leaving people standing there for 30 minutes while they cook. Absolutely a chaotic mess. They need some stanchions with a rope to make a formal line and flow of people. And they need to have a system where when you order first your order gets filled for first, or at least the bagels for your order are pulled first. It should be first come first served! And when there's a mistake with the ordering you shouldn't be charging people more money when you know it would be less for the same product had it been run up correctly!!!

When we finally got out of there to eat I also noticed that there was a lot less lox on the sandwich then they're normally was and it is definitely not worth what they're charging for it!!!

Extremely disappointed because I've been coming here whenever I am in the area, and I'm never coming back now. I can overlook the mistakes on a busy Saturday but the attitude when I pointed out the mistakes was completely uncalled for and unprofessional.

Update: they also have started charging a service fee for credit cards which was not always the case and that is not posted or disclosed at the very least it should be disclosed on the credit card machine as you're paying!!?

(I will wait until I can get back to a Bagels 4 You instead, their better bagels have a better texture, The Bagel house ones are too fluffy anyway)