Harbor Freight — Local services in Gresham

You be the judge;

Customer A calls the store for a product he had preordered to see if it arrived yet. It was a three to four-week back order. Turns out it was in and had been for a week but nobody had contacted Customer A. Customer A drives to the store to pick it up. When the product was ready to load, Customer A notices the box has lift truck fork damage on it. Upon inspection there was indeed damage to the product. Customer A refuses product despite an offering to further reduce the price. Customer A sees another box of the same product and asks if he can have that one instead. The employee replies no because that one is for another customer. Customer A then says to the employee I am here already picking up, call Customer B and tell them their product is damaged and would have to be reordered. Offer Customer B the same discount for damaged goods. The employee said they couldn’t do it. Customer A reorders product and has to wait another three to four weeks for delivery.

Conclusion;

Who would be more upset? A customer that was already on site for a pick-up or a customer that’s at home who gets the phone call? Do you think Customer A will continue to do business with this store?

This is what happened to me. There were failures at so many levels here. Customer service is a critical component with any business. It's unfortunate there is little of it at this store. Just be aware that not all Harbor Freight stores are like this. There are many with...

I recently called Harbor Freights in Gresham to request help putting an item on hold since there wasn’t an order pickup option available. As a mom with a baby and a popped tire that needed a repair kit, I explained that I was hoping for a bit of assistance walking in and out of the store. The representative I spoke with told me he was short-staffed and that I’d need to walk in and find the item myself. He mentioned he could see the aisle it was in, but couldn’t offer more help.

While I understand that the store might be understaffed, this response was not helpful or empathetic. I was simply looking for a little assistance, especially given my situation, but instead felt like my needs were dismissed. It’s disappointing that a straightforward request turned into such a frustrating experience. I hope future interactions can be more considerate of customers’...

I have frequented Harbor Frieght since I first heard of them (about 30 years ago). I have probably purchased 1 or more of just about everything. The tools (90% of them) have lasted longer than 2 exwives. I definitely get more satisfaction and work out of the tools as well. I have purchased and built about a dozen trailers from HF with only 1 catastrophic incident and HF replaced the axle immediately. I have nothing bad to say about Harbor Frieght. I feel any defective tools I may have purchased or parts is more than adequate for the amount of non defective tools or parts and HF has always gone out of thier way to make it right. On a side note, I use my tools a lot, I use the trailers a lot. Very satisfied. I have no affiliation and no one I know is affiliated with HF. Thank you, I...