Troutdale Liquor Store — Local services in Gresham

I don't think I've ever given a 1 star rating to an establishment before, but when you have an employee that verbally insults and debases customers, I have absolutely zero tolerance for that. And as fellow patrons, people should strongly consider taking their business to one of the other many liquor stores that exist out there.

I work in an office that is full of bourbon lovers, and a very popular and rare bourbon was recently released that we were all hoping to get our hands on. Through Oregon Liquor Search, we found that Troutdale Liquor had just gotten 7 bottles in this morning, so I called inquiring how many he might be willing to sell us (6/14 @ or shortly before 10:00AM), since I was trying to take care of as many of my coworkers as possible. He said one, and usually, that means one per person, which would be the policy of most stores, so I clarified by asking that if we all showed up, would he sell us one per person?" But he shot back, and said "no, only one total for your whole group" I politely asked why, and he said he needed to take care of his regulars and I was not one of them.

So, I said, that's fine, would you please reserve one under [the name of a coworker of mine] who was going to be out in the area, and he proceeded to say my story sounded fishy and bogus, called me a liar and said he would not be selling anything to myself or anybody in our group, and then hung up the phone on me.

I completely understand as a business that you need to take care of your regular customers, but when you're in the customer service industry (which I've spent a number of years in, and in that time, if I had pulled the same stunt, I would have been fired), there is no excuse for treating a customer or potential customer this way, and you certainly DO NOT ever call their integrity into question, especially when you have absolutely zero basis to do so.

Do not potentially subject yourself to the same treatment; take your business elsewhere where they actually know how to treat...

Troutdale Liquor has a very large selection and their staff is wonderful. They have a decent stock from low tier up to higher end liquors. I've especially loved their tequila section. They also have a full assortment of bitters and mixers and anything in between you may need for your party night, including NFL logo cups and mugs. In terms of high end whiskey and tequila they do have a selection behind glass but as Oregon is, you need to hunt for the rare bottles and there is never a guarantee. That's not the shops fault. However, they do have a full set of Whistlepig but I've yet to see Wellers or any other high end Buffalo Trace products. If you are looking for a ton of options of low to high quality spirits this is the place to go. While they may not have the ultra rare, nobody else does...

Needing a new regular liquor store in the area. I go regularly every few days so I'm a worthy customer to have. I've been going to this one for the last four weeks and so far I've received very poor customer service. They don't smile or ask me how my day is going; that's basic courtesy. The other day I was at the check out and for the first time in the few weeks I'd been there they said they wouldn't sell to me because my card didn't match the name on my ID. How weird is it that! Every time I've visited I've used the same card, my husbands card by the way with his name on it, and randomly they wont sell to me. Already the vibe there is cold and sad. Now they don't even have consistent or train their employees on policy? What a joke of an...