Aerie — Local services in Gurnee

The manager was extremely rude and unprofessional. From the moment my sisters and I walked in, she followed us around the entire store and was whispering to her employees about us. She even trailed us OUT of the store, which was incredibly uncomfortable and unnecessary.

To make things worse, one of the employees forgot to remove a tag from a pair of leggings I bought, so I had to go back and get it removed. Instead of apologizing for their mistake, the manager treated me like I was doing something wrong. She demanded to see my receipt and stared at the numbers over and over like she didn’t believe I actually bought them. Not once did she say sorry for the inconvenience.

I spent a lot of money on four pairs of leggings just to be profiled and disrespected. I’ve never been treated so poorly in a store I was giving my business to. Booo she should get fired...

Tried to use my DSW employee discount (they are partner stores) had my ID and my employee numbers (which is all they need) but was told they can’t accept that because I don’t have my “employee card”, offered to show my employee account on my phone but was denied. So my friend who is also an employee went to use hers instead and just purchase everything instead but she was denied because “she can’t purchase items not for her” even though she had all of her employee stuff like they wanted. We were told I would have to purchase at full price. We left the clothes on the counter and left. (It was 4 pairs of leggings)

Will not be returning to this Aerie ever again, coming from an employee of...

Very bad attention, today January 29, 2025 I visited the store, and at all times I felt that they were watching me as if they were watching me not take something without paying for it, that bothered me a lot, then I bought a pair of socks that I liked, and they left me the security seal, thanks to a lady in another store who very kindly asked me if I had bought something in another store because my bag sounded, and we verified that they had left the seal, I returned to have it removed, and they treated me badly, the staff in general a very heavy attitude for one As a customer. I didn't like it at all and I don't recommend...