Hibbett — Local services in Gypsum Township

I would actually give 0 stars if I could.

We visited the store and made a purchase last week. We had to swipe our card twice (which on the machine it said approved) but the employee behind the counter said it didn't show it had gone through on his side and there was an error reading the card so my husband paid cash. We went home and checked our bank account and the transaction had gone through. I immediately called the store and the employee said he would tell his manager and get it taken care of. It's now been over a week and the transaction still hasn't been credited. I called today and now have to drive all the way back to the store to show proof on my bank statement, which I will do but it is not convenient at all. Another experience-- We went back to the store a couple of days later to purchase a basketball sleeve. We didn't mention the transaction yet because we didn't know how long it'd take to fall off our account. We decided to give it a few more days. We went in, looked around for a bit, grabbed what we needed and went to pay. We stood at the register for a couple of minutes while the employee (same one from before) was dressing a mannequin. There was a family off to the right of me several feet away trying on shoes. I patiently waited until the employee was done dressing the mannequin assuming he'd help me when he was finished. He then turned to the family off to the right to see how the shoes fit. The family said they fit well and they would be purchasing them. The employee took the shoes from them and I had to step away from the counter and move out of the way so he could ring them up. I understand the family had previously asked him to get them a size of shoes but they were still in the "deciding" stage as to whether or not they would be purchasing the shoes when I went to the register. Because I didn't need help and knew exactly what I needed, and was patiently waiting for the cashier to finish what he was doing to come check me out, I was made to feel less important. When I had to move away from the counter, I felt foolish and unimportant so I put the product back on the shelf and purchased it elsewhere. I will not be revisiting this...

*Please see edit.

One of the worst experiences I've had with a store. Before I made an online purchase, I called ahead to make sure the shoes were new. After being assured I was buying brand new shoes, I confirmed at the store that the shoes I purchased online were in fact used, and ones I had returned prior for being marked and stained.

I had called ahead before my purchase and asked if they were new, and was told they were as they send returned shoes back. After being told there was no way my old shoes were still there, I made the purchase.

After being notified my purchase was ready for pickup, I drove 45 minutes to get to the store. After arriving, I saw the shoes were the very same ones I had returned weeks prior. I then asked for a discount as the shoes were sold as new, despite being my returned shoes, and despite being told multiple times they were brand new shoes. The store manager said no after the assistant store manager, right in front of me, told him I returned the shoes twice, which was a flat-out lie.

I recommend taking your business elsewhere, where competency and integrity are paramount. Which essentially is anywhere else.

Edit: After replying to my review and asking me to e-mail them, Hibbett has not responded after multiple attempts. My guess is the responses are mostly superficial damage control with no actual intent to ever make...

Absolutely love Hibbetts! They have the best selection and variety of clothes and shoes! My most favorite product i have purchased recently was the Nike Air Force 1’s! Great product, and super comfortable! Hibbit is one of the best places to shop for your sports fans. They also have great sneakers and backpacks for back to school shopping. The staff is very friendly and is always willing to help. They also have gear for all of you that play sports or have children that do.This is my favorite store to get my latest footwear they are always so helpful and I always seem to get a coupon to help out with price because who doesn’t love that.Great local store for anything sport related. From apparel, to shoes, to sports equipment, to bags, they have it all and always very affordable. I always find something I love when I shop, either...