Ashley Store — Local services in Hagerstown

As I write this review I have been waiting 17 weeks now for an ottoman for my living room and in the delivery of some other furniture, there was a splice in the arm of the love seat. All this goes into this review. Before I share this I do have one positive. That positive being Ashley, who helped us purchase the furniture. She was very friendly and helped us with the needs we had. We purchased a new dining set as well as a complete living room set. Kudos to Ashley.

I have attempted to call Ashley furniture in several occasions and I am surprised how a store of its capacity can repeatedly not have someone pick up the phone during store hours. We have even stopped into the store to inquire and several times have been told that the ottoman should be in at the end of the week. When we have stopped in one occasion we shared about the splice and the manager was very pompous, almost making it seem that I would have to take the furniture as is bc I should have inspected all of the furniture before I signed. Really? That to me is very poor customer service. Am I the only one who doesn’t fully inspect furniture when it’s delivered? And how many ends of the week week after week can you be told until that becomes totally unbelievable?

So the splice is on the arm of the love seat…..here’s how it works to attempt to get a repair…. You have to have your local store get the information to the corporate headquarters and as the consumer you wait until they decide to call you. That may happen in 4-5 days or even more than a week. In our case we were told the material would be sent to us and once it arrived we were to call and an appointment would be scheduled for someone to come and install the fabric to repair this splice. Well the wrong side was sent so being that it wouldn’t fit we called to say this. And that’s when a situation became totally irritating. We now have no one that will call us back when we call corporate and the times we were called we seem to be running around the merry go round with what needs to be done. Or we are made false promises that are not acted upon. I need more furniture as we are slowly renovating our home and I will never buy another piece of furniture from this store. If all of this is fine with you then by all means this is your...

We went to Ashley in Hagerstown, MD on Mother's Day looking for a double recliner. There was a nice variety to choose from and our sales associate Ricky was very patient and showed us all of them! He helped us while we tried several of them out multiple times and gave us lots of good info about the pros and cons of each. Then he helped us find a storage coffee table and took us to look at the big kiosk of all the choices to make sure it was the one we liked the best. He was very personable and we really enjoyed talking with him while he helped us. While we were making final decisions he got our info started in the computer so we could check out when we were ready. Once we got to the checkout process Joslyn our customer service associate was very nice and did a great job of explaining when the furniture would be ordered, shipped, the payments and the warranty options and gave us copies of everything we needed and let us know she would be following up with us when the furniture was available for shipment. Our experience that day was great. The next day I logged on to the Ashley site to do a review and noticed our furniture was on sale. In the store for example our table was marked $800, the discount price they charged for their sale was $379, on the internet the next day it was $252. My husband went in to the store the next day and I don;t know the name of who he worked with but they fixed it and we received a $600 refund, so again still really happy with the Hagerstown store employees and service and selection are great. If I was writing a review for corporate Ashley my review would be very different. The price gouging and 'sales' are obnoxious. I want to pay what everyone else pays, the price for a table that is not on clearance shouldn't fluctuate between $800 and $252 in less than 24 hours. Clearly the goal is to rip people off. So to reiterate Ashley Hagerstown is a great store with great employees. Ashley corporate is unscrupulous. Make sure to read your contract, special orders have special rules and check the prices for the 14 days that you can price match and be prepared to go back for the refund when they...

My fiancé and I went to Ashley Furniture in Hagerstown, Maryland, looking for a couch for our new home. When we walked in, we immediately found the one we wanted, so I went to grab someone to help us with the process. Tyler Trainum was the employee who helped us with our purchase, and to say he went above and beyond for us would be an understatement. He thoroughly explained the process, he was transparent, and he answered all of our questions. Tyler made this experience enjoyable and stress-free, and even answered questions about different ways we could personally set up our living room. He helped us determine whether we should finance the couch, or buy it in full up front, and he was completely transparent and helpful when helping us determine what would work best for us personally. Tyler was extremely helpful and friendly and we appreciated his help so much. When we went to the counter to process the payment(s), Kiah Jassani helped us and walked us through every step of the process. She showed us examples of organized and color coordinated lists of the clients she has helped and updated about their purchase with shipping details, estimated time of arrivals, and any other details regarding their purchased furniture and/or shipment to ensure us that we would be taken care of and followed up with. After Kiah gave us all of our paperwork, she thoroughly described what was entailed in all of the papers she gave us, she explained to us what next steps to take, and she told us what to expect regarding shipment and installment. Both Kiah and Tyler gave my fiancé and I very helpful tips and information, and we walked out completely satisfied and excited to get our new couch. Both of these employees deserve a raise as they did an exceptional job helping us throughout this...