Nikko Japanese Steak and Seafood — Restaurant in Hagerstown

This place used to be a great restaurant, now it is awful. I could not even recommend this restaurant for people I dislike because I would feel too guilty. I went for lunch Friday 10/3/2014 (with my fiance and friend)and it was the worst Asian cuisine experience I have ever had. It started out ok, the waitress took her time to introduce herself and take our drinks. There were 3 other tables in the restaurant, and multiple waitresses.I had to flag a waitress down to order our meals. I ordered the sushi sampler and the lunch hibachi shrimp. The soup and salad came out quick and was literally the best part of the meal. The sushi sampler came and it was not fresh. When three people (two very exposed to the various types of sushi) have to douse sushi in soy or wasabi sauce it is not quality sushi. About an hour later we finally received our food and it was all cold. The plates were lukewarm and the food did not taste fresh. I told the waitress and she told me the she could microwave it. I politely asked her to receive another order of the food and she said she couldn't do that. The manager came over and said he would take our food and get the chefs to cook it fresh. We wait ed 30 minutes and our food came back out. It was the same food only microwaved!!!! I know this because I have had leftover fried rice many times and when you put it in the microwave it becomes soft and chewy unlike fresh fried rice. If you are looking for a quality Hibachi restaurant do not go to this one. I recommend House of Kobe off of...

This was my first time here at Nikko. I have to say that I was impressed. The moment I walked in, there was an unexpected elegance that I could appreciate. We asked for the hibachi and were led to the back of the place, seated with some other folks who were already there. Despite the elegant decor, there was a very casual feeling. Then the artistry began. The chef wheels in a rolling tray with food and tools (knives, mostly) and gets to work. In seconds, the grill becomes loaded with rice and vegetables. The chef whips them into an medley of fried rice and sautéed veggies. Then, here come the meats... He puts everyone's order on the grill and dedicates time to each individual entree. First the shrimp, then the scallops, then the steak, and finally, my chicken (which I was having with shrimp). Chef remembered everyone's order and deals the food like a croupier at a Vegas card table. And the food? Well... I asked for a second helping of "yum yum" sauce... It lived up to its name! The food was plentiful, and it was delicious! The prices were pretty moderate for that type of restaurant--about 20 bucks an entree. But you could probably eat half your meal there as take the rest home. It's THAT plentiful. The service was great, bathrooms clean... Overall, it was an incredible dining experience at Nikko's... I...

This was horrible & way over priced...we had been here in the past & loved it, but each time the food & service decreased but the price increased, we had 2 adults & 2 children, total bill $125, which is fine if the food & service are worth it, but they are not- the veggies consisted of onions and squash primarily, with 1 piece of broccoli, 1 mushroom slice, a 1 slice of carrot per person, the rice-u have to pay extra for fried rice otherwise it's steamed, my husband ordered extra rice no veggie, they gave him & each of us 1/2 the amount of rice they used to, dinners come with noodles, but when we all agreed to give my husband our noodles (since his rice was inadequate) instead the hibachi chef gave all of our noodles to the others at the table-he didn't want to give my husband our share of the noodles, the chef also did NOT do the "throw the food & catch in mouth" at all, which disappointed the kids & he wasn't friendly-no games, no choo choo train sounds, no jokes at all- overall, you go to hibachi for the experience- you won't get that experience here & they do not make up for it in the food quality, taste, or amount of food- very unsatisfied, too many other local choices to go here again, sorry...