Pottery Barn — Local services in Hallandale Beach

I called this Pottery Barn store to order a mirror that my local store in Dallas did not have in stock. I called them and they hung up on me, I called back and they put me on hold for 10 minutes. I called back a 3rd time, and I explained what happened the first 2 times, and I was greeted with a “What do you want?” I asked for the store manager, and John Renaud said he was the store manager, and was extremely condescending before I even explained the situation. He said he was busy helping other customers. I explained that I had been looking for a certain mirror, and he said he had it in stock. I explained that I needed more than one of these mirrors, and that other Pottery Barns honored the free shipping. He said he didn’t care and that wasn’t a good enough reason, and he wanted $55 to ship a mirror from his store to my home.

So rather than pay that $55, I just called another Pottery Barn, and they shipped the same mirror free of charge. What’s the most disappointing is that while waiting for him to discuss it with his cashier, I heard him tell the cashier that he’ll try to get me to order it from another store so he didn’t have to do the paperwork. Appalling! PB is a great store at most locations, but this manager needs to learn how to treat customers, and, at a minimum, learn how to mute his phone so customers can hear his...

My husband Mel and I can’t thank you all enough. From the moment we walked into your store at Gulfstream Park on Saturday Dec.12th we were welcomed with open arms and knew right away this was going to be a great experience. We were approached by Iris who is remarkable, such an asset to the Pottery Barn Company. This woman went above and beyond for us for hours, and I mean 6 plus hours, helping us design our beautiful new home. Such attentive attention to all of our wants and needs. Shortly after we were greeted by the General Manager Frank! What can I say? Your personality lit up the room and your professionalism stood out more than I have ever seen in any Pottery Barn store. I might add that we’ve been to many as you know, after talking with my husband. We all clicked right away, your smile put us at ease, and your expertise made us feel confident in our decisions. From our dining room to kitchen, our living room to entryway we are beyond thankful for the time you both spent with us, you brought tears to my eyes when everything finally came together! Thanks again! We look forward to sharing many pictures and welcoming you both to our home when we move in and finalize everything in the up coming months!...

It was NOT a good experience!!! Michael was rude and abrupt because he interrupted Hazel and I, taking the credit of my purchase away from Hazel, who was helping me, and he demeaned her and me in the process. I felt he was overpowering and he took advantage of my salesperson. I also felt his demeanor was extremely rough. And then he had the nerve to ask me if this was a good experience, and he seemed to take pleasure in his condescending manner; he was arrogant!!! I am also not happy with the price because I had bought another of the same rug on July 9th, the store only had one 8 x 10, for only $ 419.00, a PROMO price. I needed 2, so I had to order the rug, but I have to wait until October 7th shipment date. What if Pottery Barn decides to cancel the order for some reason. So, I was basically forced into paying $ 569.00 to be sure of having the two...