Crate & Barrel — Local services in Hallandale Beach

This has been the worst experience with an order we've ever had. We made an in store purchase on April, the sales associate told us that 2 of the items were ready for delivery and the other 6 were going to take 2 to 3 months as much, and we accepted it as a reasonable time due to the chain supply disruptions, and because we liked the items (dining chairs) so much. On May 6th we received the 2 promised items, but one of them was incomplete (just received one of two boxes) no matter that it appeared at the online inventory as available. Since then, today is Nov 23rd, the items have been contantly delayed, and the worst situation was today, when after making a hard claim on them, and a promised delivery for today too, it was canceled during the night and notified early in the morning via email. It's 6 months now, with the purchase charge already in our credit card and payments being made since the beginning. They have fooled us several times and yet, nothing. Only apology after apology but with no one wanting to really solve the issue. Crate& Barrel? Never again.

Update added on Dec 5th 2022 after your reply to my review:

FYI, before leaving this review, I had already contacted twice the store, 5 times the customer service chat and once the customer service phone assistance, so telling me to contact you is useless as the experience shows. Also after leaving this review, the delivery date has already been postponed THREE MORE TIMES (one today). This is getting worse as time passes by and nobody in your company seems to be able to solve it.

Second update added on Dec 5th 2022 after your reply to my review:

Today was going to pay the C&B credit card used for this purchase only to realize that after being offered a 12 to 24 months interest free purchase, I was already charged the interests only after 6 months of the purchase. How is it possible that EVERYTHING in this purchase can go so bad? How incompetent can a company be in order to mess everything related to a single and simple furniture purchase?

This is going to be exposed all around social media until I gather attention from everyone that I can reach. I have been laughed at my face with this transaction, harmed personally, financially and morally due to the blatant incompetence from C&B.

Update added on Dec 12th 2022: The order has been delayed again today, now to early January next year. No solutions have been offered, no exact dates for the full delivery of the order, no promotion has been credited yet to our account and the wrongly charged interest money still appears in our C&B credit card. It's incredible that after all we have been going through with this order, it still has a margin to get worse and worse.

Update added on Dec 15th 2022:

Nothing has happened since the last update, other than a simple answer from C&B asking for more time. Customer service is unable yet to solve the mess that they have caused with this order. Missing delivery dates, credit card interest overcharge, delivery costs reduction promises broken and yet not a single word of a delivery date for the items, 9 months after the purchase.

Update added on Dec 19th 2022:

Once again the order has been delayed, now to mid January, and no answer in the horizon from C&B. A new issue appeared with the credit card charges for this order with a complete mess caused with a double charge on a delivery fee and the wrongly charged interest rates before the offered date. The mess goes on and on.

Update added on jan 5th 2023:

After finally managing to get a call from a supervisor, as expected, everything keeps the same. The only improvement was obtained by myself after placing a claim with Synchrony Bank regarding the wrongly and prematurely charged interest to the credit card. A missing piece from a piece of furniture was delivered, but still 6 chairs are missing with no answer from C&B. The supervisor tried to contact us on Christmas Eve, and we didn't take the call because we considered that it's highly inappropriate choosing a Holiday to make a call that has been expected...

I placed an online order for 7 or 8 items since Feb 15, and some items where on back order. Twice before I received an email and went to pick up items that had arrived from this order with no issues. A few days ago I received a new email to come pick up the remaining items from the order. I went today and they could not find the items or figure out what was wrong. My 90 year old mom and I stood around for about 30 minutes while they kept checking, but with very little communication or explanation to us. I had to ask several times what was wrong, and each time I was told that it was because I ordered it since Feb and never picked it up, as though the difficulty was blamed on me. I had to inform them the order had been on back order and I had already been there twice recently picking up other items that had arrived and just received a notification these other items from my order were now in. They never found it or gave me any good explanation and finally I told them to cancel and refund my credit card. It was bad enough that I waited since Feb for these simple items, and there was obviously some mix up or confusion regarding the item coming in, but the part the really bothered us was that the clerks just didn't seem to care about the order or about...

I love Crate & Barrel but just want to raise my concerns for other customers to be aware of this store. I have a current Crate & Barrel card and Candace the Sales Associate asked if I want to upgrade my card to a chip card since it is old , and I admit it was my fault yod agree. However I asked her 3 THREE times that this is not running my credit nor applying for a new card since I have an existing card and she informed me numerous times NO it’s nots gonna run your credit. Unfortunately the next day I received an alert that a hard inquiry was made in my report. I contacted the store manager 4 FOUR times and I have to explain every time I was informed 4 times that I will receive a call and an email from Melissa. It has been 2 weeks and haven’t heard back. I was advised to contact the company who ran the credit so they can reverse. No solutions or at least an acknowledgment that they will resolve the issue. Also another issue is the slate cheeseboard I purchased and asked to get a new stock unfortunately the item was cracked damaged. I appreciate the customer service they had given with the purchases and gift boxing other than that it’s a 1 star and I’m writing this review so this won’t happen to other...