The Container Store — Local services in Hallandale Beach

As you can see on my profile, I like to write raving reviews to help highlight and give credit for great service and business establishments. It is unfortunate to write this one star review of the Container Store in Hallandale regarding an unacceptable, unprofessional, and subpar experience we had in designing, purchasing, and installing their Elfa closet systems in our master and guest closets. We have had multiple, lengthy conversations over the last month discussing the several shortcomings and mishaps during the entire process with the Designer, General Manager of the store, and the installation - only to witness each person pointing fingers at the other department (they are very siloed in their organization), with no return calls, no follow up after an hour long discussion, no one able to address the overall concerns of a customer. And the last conversation I had was initiated by a manager from their Corporate installation team, calling me one evening to understand the complaints/concerned shared which was very late and random. I thought they were finally coming through in making it right for their customer after such a horrible experience we had, and it ended up being a total waste of time speaking to him as he never called back, although he promised he would.

Please refer to my photos - and do not use their installation service or their delivery service via Dolly (at an extra charge of $80-100). For my order, their store employee didn’t have the items ready for pick up when Dolly showed up. Dolly had to contact me multiple times during my work hours to confirm my order. Then they had to reschedule for another time due to the items not being ready for pick up. Additionally, items were not packaged properly, and were exposed and dirty at arrival. To make things worse, on the day of the installation, the installer noticed items were missing so he had to drive back to the store to pick up the missing items which put him behind schedule for his next installation - so he had to rush our installation job. This mishap resulted in the installer making several mistakes in installing the system in wrong heights, not patching the walls (he didn’t even have a sand paper to smooth out the wall nor did he have the flat white paint with him). Per the contract, they were to patch the walls and paint the wall with a flat white paint after removing our old/existing closet system. After the installer finished, both closets were left with debris, dust, and hair (the installer had long curly hair which “shed” all over the house). If you’re considering their closet system, I’d highly recommend hiring your own installer and pick up your own items. It will cause you more time and headache dealing with subpar service and professionalism. As for the designer, do not expect her to explain in details the pros and cons of their system. Even after her failing to provide pertinent details, she will blame the customer for not knowing and will make a statement to the effect of “well, you saw it at the store”. Please note some of their systems come in standard sizes so cannot be customized. As a result, our closet system looks off center (i.e. 16” shelf mismatched & extended next to a 12” shelf). Additionally , we lost about 3 inches of hanging space on each end of the closet - totaling 6 inch of unused space. When this was brought up, the designer totally ignored our concern and said I should have known. Very frustrating and disappointing experience to say the least. I hope I’m the last one to have such a horrible experience after spending thousands of dollars. We need additional closet solutions at our home, and this was the phase one of our project (as shared with the designer and she was in the process of designing our other systems). However, based on our experience we had to turn to their competitors. I’m told this installation was done according the their scope and standard - even after I shared all these photos and video. I’m in complete shock but I’ll let the viewers of my photos to be...

I absolutely love the Container Store! They have everything I need to organize my house. I have lots of shoes and had run out of room to store them. I had a flimsy shoe bag from Bed Bath Beyond that I kept under my bed. It wasn't doing the job. I found two high quality underbed drawers from the Container Store. I loved them so much, that I went back and bought a third one. They hold lots of shoes, sweaters, and caps. They are very durable and will keep the dust off my items. The sales associates were pleasant and I liked the fact that they were helpful when I needed help, but also allowed me to explore the store without following me around. They were not pushy ☺. The only reason I didn't give 5 stars is that this store is kind of pricey. I do plan to go back next month to buy those lovely and expensive looking jewelry organizers...

I didn't sign up for the shortage of hours on my first day, ever assume how much you wanted to save money, this is a joke and i feel no respect towards me at all from the store , i should be reaching to HR. I Haven’t received my training hours spent at the CONTAINER STORE 13.85 CONTAINER STORE PAYROLL. Assuming my early morning hours it will neve tells you how many hours i should be working or having to cut them JUST BECAUSE I WANTED A PART TIME? ,I will need an Smart response and more professionalism please. Worst review and experience with management and Company. Don't send useless emails back to me and you can keep the money ;From my understanding . your poverty’s decision makes me realize you need the money...