Five Below — Local services in Hamilton Township

I’ve been a loyal customer of this store for years, but my recent experience was extremely disappointing, mainly due to the behavior of one cashier, Mary.

When my 7-year-old daughter and I entered the store, we weren’t greeted by anyone. We browsed the store for quite some time and when we were ready we walked up to the checkout counter. Several registers were empty, with what seemed like no cashiers in sight. Again, at this point, we were still not greeted. At the register I approached, I noticed a sign on the scanner. Since this store used to be all self-checkout, I assumed the sign had been misplaced and began scanning my items.

Out of nowhere, a woman suddenly shouted across the store, “I’ll be right there.” At first, I didn’t even realize she was speaking to me. I turned around to look at who was shouting and noticed an older Women further down the counter, she was wearing a plain t-shirt, had her back turned toward me. Not knowing who was shouting I continued to scan my items, when she raised her voice a second time, then it became clear she was talking to me. I stopped and directed a greeting to her, “oh good afternoon,” and asked if she was really addressing me that way, and she simply nodded and repeated herself “I’ll be right there”..

Mary, if you are reading this: your tone and demeanor were not just rude—they were disrespectful. I was taken aback, and even my young daughter was unsettled by the way you spoke to me. At your age and stage of life, you should be setting an example of patience, courtesy, and professionalism for both younger coworkers and the customers you serve. Instead, your behavior showed a lack of basic respect and made what should have been a fun, simple shopping trip experience for my young daughter and I into an unnecessarily uncomfortable one.

Another cashier/team member came over, cancelled my transaction, and began to rescan every item. The inefficiency was frustrating, but the greater issue is the way I was treated in front of my child. No customer—especially with a child present—should ever feel embarrassed or spoken to in such a dismissive manner.

This was a disappointing experience that I hope the store addresses quickly. Courtesy costs nothing, and a little kindness goes a long way.

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