Mattress Firm Hamilton — Hotel in Hamilton Township

My husband and I went to get a new mattress for our daughter. Our sales women was Andrea and was incredibly helpful. We ended up buying a new mattress for ourselves as well. The finance option was so good- it didn’t make Sense not to buy the two together. Andrea was fantastic and had multiple customers at one one by herself and helped us both equally and in a very timely manner. We went to pick the mattresses up from the warehouse- had a miscommunication on how the mattresses were strapped down and unfortunately we had two box springs fall out of the truck on our way home. We were there for a very long time trying to figure out what to do-and at the end of the day they did replace the box springs for us new in the packaging which was 100% appreciated. As a young mother of two seeing my brand new mattresses in the street made my heart sink and I saw money go down the drain and my mouth was moving faster then my brain could comprehend what was actually coming out- I did call Andrea to apologize later on- she was incredibly helpful for forgiving. I do think the one gentlemen at the warehouse definitely definitely needs some training in customer satisfaction- but overall the sale was great and they did help us out in the end and it was greatly...

Andrea was our salesperson. She did a very good job in helping us find a mattress we liked and were comfortable with. We set up a delivery date for 2 days later. We were told we would get a call the night before to let us know our window of delivery. We never got the call. I contacted her the morning of our delivery date and noticed she had put the wrong date. We had no bed to sleep on and needed our bed delivered that day. She told me sorry and there wasn’t anything she can do. She did nothing to try to rectify her mistake. And she’s the manager of the store?! Not cool! She told me to contact the store because she wasn’t in that day. Not only did I contact the store, but corporate and her district manager was contacted. Not once did she try to contact me to see if anything was being done to help us. We cancelled our order and went somewhere else. Make sure if you do business with this store, you really check everything and not just go by their word of when things are being done. They will do nothing to rectify their mistakes. I will Be sure to let my fellow military know not to go...

Very disappointed. Although the salesman advised against me getting the most “heavy duty” bed frame I did figuring we would have us, kids, dogs, whatever laying in the bed with us. It did not come with the correct parts (The middle support legs) which my boyfriend did not realize and the broken frame also broke the box spring. They would not do anything for me with getting a new box spring and frame so bought a new frame and half of a box spring. When I was sent the wrong box spring which was $230 they couldn’t take it back in a store even though never even used. We drove all the way to the distribution center which someone from the store told us to do and then they told us we needed to go to a show room. So after being tossed around everywhere along with buying ANOTHER new box spring which is the correct one now, they told us they will only give us $37 back for a $230 box spring which is absolutely RIDICULOUS. Needless to say we are extremely upset and we will never ever buy anything from this company again and will advise everyone else not to also, they are no...