Hilton Garden Inn Hamilton — Hotel in Hamilton Township

My friend and I went to stay there because she needed a get away but she is in the military and couldn’t go far from base for the weekend. The first night she saw a dead bug at the pool and jumped away from it and slipped on a band aid. The next day, we went back to our room, we waited a few minutes for the cleaning lady, she was pleasant. However, she left a dead bug on our windowsill. I took it downstairs to the front desk and the woman, Donna just looked at me and said, “It’s a stink bug. Don’t you have bugs in your house?”. To which I replied, “No, actually, I don’t.” And she just stared at me and told me they have an exterminator once a month. She was being very nasty because I asked as a Hilton Honors member if I could get some sort of compensation, points, for the conditions. Stupid me didn’t think stink bugs infest…wouldn’t matter anyway, we were already there. But, the next day my friend got called to base but I stayed. I went to the jacuzzi and another family was there. I was immediately overwhelmed with the smell of chlorine when I went in. The mom was in the jacuzzi and the two boys were in the pool. The mom said her nose was burning. I got in the jacuzzi and the dad turned on the bubbles and my skin started burning. Both of the kid’s skin was all red and blotchy. To make a long story, short the pool was overloaded with chlorine like it has been shocked. We went to the front desk. It was around 4:30. The kid at the desk said, “Ok, I’ll call maintenance, they leave at 5:00.” Comes back. “Oh. Maintenance left. The chlorine is on a timer though.” Ok whatever. No jacuzzi. Later that night there was a WWE Smackdown going on in the room next door to me. The kids in there must’ve been all hyped up on sugar. Around 12:00 am I went down and asked the kid at the front desk if he could ask them to quiet down and he told me the guy on the other side moved rooms an hour ago. I can if I want. The kid was chill the whole time though, with the chlorine thing and the noise. I wasn’t trying to be a complainer. I just wanted to relax. Why should I move my room and pack all my stuff when I’ve been there for two nights at 12:00 am?! So the next morning, I tell Donna everything that happened and yes, I was tired and disappointed so I probably wasn’t pleasant but I certainly wasn’t nasty. I asked her about points being a member. She offered me free breakfast. I said I didn’t want breakfast, I wanted points. I just wanted to go home. Her words, “I think you’re just trying to get things for free.” The only reason I am writing this review or care to say any of this is because today as I was sitting at my vanity, next to where I left my luggage for two days as I unpacked, a freakin stink bug jumped on me! When I spoke to the manager at the hotel his reply was, “I have stink bugs at my house.” I am already washing every article of clothing I have in hot water and I have already called the exterminator!!! Their nonchalant attitude about the bugs is disturbing and more disgusting than the...

We had a terrible experience - certainly not what we expected from a Hilton hotel.. The hotel reeked of a very bad odor. When brought to the attention of the staff, they explained it as chlorine from the pool, but it smelled like leaking natural gas - the "rotten egg" smell It caused eye and respiratory irritation to both of us. The "handicap accessible" room was at the far end of the hall, opposite from the location of and farthest from the elevator. I would not consider the bathroom in the "handicap accessible" room ADA compliant, or maybe was just minimally so. I fell in the bathroom because there was no railing to hold on to, and hit the tile floor. The staff was nasty, unhelpful and rude. None offered to help two handicapped guests with their luggage cart. They claimed the hotel was at capacity, and only had one staff member on duty. At check-in, one member of the staff told me "no dogs are allowed," despite the fact she could see my service animal was wearing the proper ADA compliant "service animal" vest, and I showed her "service animal identification" credentials (although ADA regulations specify that I am not required to do so). Whenever I asked for a staff member's name, they removed their name tags and refused to talk or help in any way. The general manager, Thomas Freyre, was particularly rude. When I said something about writing a bad Trip Advisor review, he claimed that I was threatening him, and when I muttered that he must be suffering from a "Napoleon Complex," he said that was another "threat," and could call the police for making a threat (about writing an unfavorable review?). I then threatened to call 911 for him! All in all, it was a terrible experience from check-in...

Do not stay at this place, you will have been warned, don’t complain if you disregard what I say. The room was unnecessarily big as if this place had another purpose in the past. Extremely bad lighting, even if I opened all the lights I was still in semi-darkness. Bad smell upon entering. Carpet is dirty, looks bad and smells. Urgently needs to be removed and replaced. And don’t expect to let the light in by opening the stores, I was unable to pull them up, so I had to leave them down the whole stay, can you believe it !!!! Bathroom super dirty, bath floor full of drops or unknown origin (was it cleaned ? I don’t think so ), I found pubic hair everywhere ! The floor has a huge drain and you can smell the sewage system stench wafting out of the drain (as I am writing this I am on the bed, the stench from the bathroom reached my bed, had to get up and close the bathroom door). Absolutely insane !! The bathroom looked very dirty overall. The sink and mirror had NO LIGHTING, so your face was in darkness. Enough to brush your teeth that’s all. Bring your own lighting system !! And here is the “cherry on the cake”: the heating system is non-functional. If the above was not enough, the huge ugly 1970’s heater under the window kept us either freezing or roasting like a chicken. Do not expect to sleep at night, I am warning you, when this system starts you have the impression that a F-18 jet engine has just fired up in your room. It woke me up at least 10 times. Completely ridiculous. You freeze or you roast and there is a jet engine in your room. Basically that’s how I can sum it up. What a nightmare this place was. And it’s very expensive. Never again. Never. And you shouldn’t go either. I am...