Michaels — Local services in Hamilton Township

In no way does this review reflect this particular store, but the company as a whole. I ordered the BeCraftee 31pc. crochet hook set as a Christmas gift back in November. To my dismay I got notified when it shipped, but not when it delivered. Also in the order, I had a pink hook organizer, which I did received fairly close to the order date. I figured it was going to take a little while longer to get the hooks. After 2 weeks, I was wondering where the other 1/2 of my order was. I used the order number to find my package on FedEx’s tracker, only to find it was delivered to another house. (A picture was provided with delivery confirmation on FedEx’s website but the picture was not my house and no one in my vicinity had that type doorway!) I went onto the Michael’s website in search of customer service and only found their computer chat. I was able contact “May B” through the chat and she was going to contact the third party seller to resend my order. The chat seemed a bit sketchy, meaning still not a live agent but AI responses. I didn’t hear from her for a while about contacting the seller, so I went back onto the chat to get in contact with “Mark S”. Soon after, I got an email saying that they would be resending the hook set I ordered. That was 12/15. I know with the holiday getting closer, delivery services would be swamped, but the lack of communication on everyone’s part and the dismissal of my problem is ridiculous! Especially since I ordered the hooks back in November! Almost a month ago. I’m still waiting!! Update: I got an email on 12/24, saying to contact the seller. I tried contacting them but at this point I will just be asking for a refund. Even if they are to reship or give an update. Unfortunately this item was only available online at Michael’s, so I had no other options. Otherwise I would have saved myself the headache and ordered from Amazon. I am appalled at their customer service experience and “service” with third...

Just left the store. They rang me up for the wrong price, to the tune of about $45. The cash register didn't match the signs in the store. When the cashier asked for a manager to help, since the floor staff verified that the wrong price was ringing up, the assistant manager came over perturbed because she was caring for her baby on her break. I didn't know she was on a break. I didn't know she had her baby with her. It's not my fault the price rang up wrong. Why should I leave the store paying an extra $45? Her comment to me? She's been overcharged plenty of times at other stores. Huh? The cashier was really nice, the floor guy was really nice, why did she need to send me out of the store with that kind of remark? Note: There was no apology for making me wait an extra twenty minutes to check prices, and there was no indication they would fix the price in the register. No arguments, no raised voices ( in fact I was whispering since her baby was right there) just a couple of seemingly sarcastic comments thrown at me, at least I think it was sarcasm. I did get the right price eventually, but why should I be made to feel bad...

Interesting enough their coupons say "not elegable to be used on cricut machine" but when u do t buy a machine and just materials such as vinyl or mats they say it still is t able to be applied. Called a manager and they eventually took it off after a fight but things should be more specific. I also had an issue with the "UPS PICKUP". My agency ordered $4000 worth of gift cards through a third party website and UPS shipped them to the store. I went to pick them up and at first they had no idea wherer they were. They checked front lockers and back lockers and they were nowhere to be found. Finally they found it on the window shelf by the exit of the store where anyone could just grab and go with them. They didn't ask for ID and I ho early dont remember if I signed for them so anyone could have walked off with them. Other than that I love this store I frequent there for my craft supplies and the staff is usually...