Ollie's Bargain Outlet — Local services in Hanover Township

I am a a young woman, I came into the store after the LEHIGH mall, and my phone died. I was 25 minutes away from home, and now it was 10PM. The store associates were kind enough (especially this young gentleman ) to charge my phone. I told them, “I had NO BATTERY LEFT, AND I WOULD be STUCK ON THE ROAD LOST. While I was shopping (around 11pm) the manager , came up to me and said,”is this your phone? We never charge phones here. I said I am so sorry! I literally thank GOD for your associates because I would’ve been stranded on the road. If they refused to charge my phone, I have no idea how to get home! I’m 25 minutes away. Then she said, THEY should HAVE NEVER allowed you to charge your phone! SO I gently I repeated myself, and I said am so grateful for them! I would’ve been stranded on the side of the road not knowing what to do. She reiterated herself and said, “They shouldn’t have EVER charged your phone. We don’t charge phones here. I told her that it was Christmas? I could not believe she was OK with me being phoneless at 11 PM in ALLENTOWN WITH EVERY STORE CLOSED, NOT KNOWING WHAT TO DO. She did not care.WHATSOEVER!! She actually wanted to leave me phoneless (no gps) just to maintain some sick rule, CLEARLY NOT INTENDED FOR EMERGENCIES! Or her employees? There’s no charging phones? She has some SERIOUS control issues that she’s protruding onto her employees. The fact THAT I SAID sorry, 2times (AND HOW GRATEFUL I WAS FOR THEM, saving me!) She STILL refused to diffuse the situation, this is absolutely sickening to me. I feel so horrible for her employees. They deserve to be treated with grace, and knowing that someone could come in thirsty or stranded, or needing to use the bathroom late at night??( BTW OLLIES CUSTOMERS HAVE public access to outlets, bathrooms, and they’re allowed to be used IN AN EMERGENCY? She is just controlling and not letting ANY people, WHATSOEVER, use them, is so detrimental to the well-being of the staff . Then… the way that she was angry that my phone was charged to drive home…(especially after making some large purchases) is abusive, unstable, harmful, and uneducated on humanitarian protocol,and basic life saving requirements, (required for safe workers), and emotionally violent. Which leads to dangerous and deadly scenarios. This Woman NEEDS to have a change of heart, and to understand grace,kindness, and RESPECT FOR HUMANS. THERE IS ONE thing that she is interested in, is her ability to control and delegate her power over her associates and helpless people in the store. I pray that her manager or supervisor gets this, and really gets to know this person. I don’t know how she got so far up in her position, but there has been a clear mistake unless she changes her heart and shows it. I actually believe in my heart she needs to be fired immediately until she gets help. I could tell the employees were submissive or trying to be like her, from being controlled so harshly,...

Ollie's is a surplus, unclaimed freight, salvage, outlet type store. The pro's: great low prices are often found, the inventory is constantly changing, there is a feeling of exploration as you never know what you might find in the next aisle, it has a fun branding apparatus in it's use of avatars of one of the founders (Ollie) [looks a bit like a Mad Magazine character] all over often with amusing quotes or slogans on the signs. Kinda purposely corny yet actually kitschy cool. They sell name brands and often high quality products here not junk. They stand by the things they sale and while not eager they are definitely willing to make good on a purchase of a defective item. The Con's: chaotic in layout, barely organized into product types together in same place, no guarantee that the great shampoo you bought there for the past 2 months will be there ever again. No one knows , no one cares. Employees are not rude but are not very helpful as they barely know from day to day where anything is or if they have any and they are understaffed it seems. They have a number of locations in Eastern PA. I am personally familiar with, all similar but each unique. These stores are big department store size not dollar store size and have a bit of everything. However the appearance, kitschyness, mom and pop mild mannered demeanor and fly by the seat of your pants outward personality of Ollie's is actually masking the fact that Ollie's is a 300 plus store chain that is a juggernaut in the retail sales brick and mortar store division. A darling of Wall St, their stock has risen 400% in the last few years. A rarity for a no internet sales chain. And while it's endearing chaos is fun it also allows them to sale overruns and closeouts of 1st rate name brand goods with little overhead and staffing expenses at crazy prices. Their brilliant business model is carefully planned and executed by some very smart business people. So this means you can purchase brands like Mattel,. Or Clorox, Hefty, Wrangler, Fruit of the Loom, Philips, Farberware, Bissell etc at prices comparable to dollar store unknown knockoff brands of low quality. Their slogan "Good Stuff Cheap" is amazingly accurate. The tradeoff is unsteady inventory and product consistency. lack of customer service and sometimes long register lines. But in this economy it's a tradeoff many are happy to make and I recommend Ollie's to anyone more interested in good stuff cheap then in niceties, organization and helpful service. Overall it's a fun place and a bargain hunters mecca. The pro's far outweigh the Con's in my opinion. Well worth a bi-weekly stroll to see what's...

My 5 year old daughter was verbally assaulted and bullied by a employee (cashier) at your store. The employee yelled and pointed at my daughter for walking infront to look and get a ollies tote bag my child was so excited to find a ollies after seeing the harold and the purple crayon movie so this really ruined her excitment and expierence I was hoping for this to be something happy for my daughter as she jus went through a death that week in our family as well and the lady litereally caused my child public humilation and embarassment by pointing and screaming at her telling her wait and get back in line , ok she's a child there was only one or 2 people in the store she wasn't cutting line she was looking at the tote bags hanging on the wall infront of checkout counters to pick one out that she wanted the lady had no place to yell at my child or any child for that matter and then the nerve the lady had when we walked by to the other counter to checkout she said that little girl must jus be a spoiled brat, excuse me????? Now all lf this has caused my daughter emotional stress and trauma and now since you all haven't really done anything to make this situation better and have kept us hanging on a string and have not really seemed like it was a big deal what happened and have not tried to make this situation satisfactory to us or make it up to us we are now going to involve our attorney as well as the news and media outlets I have connections with to...