Expert Electronics — Local services in Harlem Township

Omg first of all let me say that there customer service is horrible i went and got a viper remote start installed in my truck charged me 180$ so price was ok but now my heated seats dont work my remote wasnt working either only one would i tell the guy as soon as i get in my car he tells me ok well come back talk to the owner he knows alot more ummmm ok...? Wtf so i go in on monday three days after i first got it installed. So monday comes i go tell the owner jason hey man i was told to come in so u guys can fix my remote and told him my heated seats we'rent working right away he gives me attitude like we dont have time right now come back thursday giving me the run around wtf i am paying u for a service and on top of that he made it seem like i was trying to scam them like my seats were already broken and i was trying to get them fixed so thursday comes i go back and hes like oh yeah i remember you giving the same attitude told him the problem AGAIN i was still nice about it like just fix it accidents happen u kno so hes like oh yeah call me in an hour ok i give him 2 hours (remember this is the guy thats suppose to kno more and the owner ) so i call back hes like got the remote fixed idk about ur seats gonna have to reprogram them looking in to it ummm ok so wtf is that suppose to mean...? So i get there hes sitting on the couch chilling! Trying to avoid me the other retard is like um idk hes doing research on it when i clearly see him on the couch avoiding me !!! Give him a call in 2 days like wtf are u serious EXPERT ELECTRONICS seriously i think not if u dont kno how to do the job DONT DO IT now my car seats dont work neither does my remote so thats great.... worst customer service ever plus the attititude and they messed my car up all for 180$ DONT GO THERE oh and yeah the guy that said he works there on the review^^^ is coinsidently the guy that...

This is THE MOST unprofessional place to take your vehicle. There are a bunch of little kids in here working on sterios. We spent 1300 to get a radio sterio installed into my new vehicle. When I recieved it back everything was fine until the next morning, I went to start it and it was completely dead. Jumped it and took it back to them. They tinkered around for the day and I was able to get it the next day problem apparently fixed. We came home and locked it. Once the sun went down we noticed my flood lights and tail lights lightly blinking. On off, on off. Nothing I tried would stop it so we undid the battery for the night until we took it back that next day. Again they "fixed the problem" It did last for 3-4 days which I was really excited about. I thought it was all in order until I woke up for work to a dead vehicle again.... ended up talking with expert electronics and deciding it might be my battery or alternator? So I bought both and had the vehicle towed to them. They ended up concluding it was just my battery and I was able to return the alternator. The tech said he used an old "Trick" and hammered the led connects on my battery to make them expand. This trick worked for a couple weeks until it didnt AGAIN! This time I took it to a professional mechanic. The problem the whole time was when they tightened down the terminal adjusters they broke them and still was trying to tighten them with it broken. Makes sense now why they needed the posts to "expand" Aside from all of this they threw away my fuse cover but allowed me to order another one ($50) and take the receipt for a reimbursement. Apparently they toss things that gets mixed up so they didnt have it. In all this was the worst experience I've had and it was my first time having a radio installed. I will never...

I called the Rockford shop and asked about an appointment to have a remote start installed. I was told that appointments weren’t taken, it is a first come first served situation, and that my request should take about 2-3 hrs. I checked both google and Expert Electronics’ website and noted that they open at 9 am. I arrived at 9 to a closed shop. When I called the number, I was told that the RFD shop was closed for over a year and they assumed everyone knew. I promptly rearranged my ride and went to the other location. I was later, at 6:30pm, told by an indignant manager, I assume, that he was unaware of the cyber mix-up because “I’m not on google all day!” as if trying to insult me. I called the shop at 3pm to check on the status of my car and was told that it should be about an hour and that they would call. I needed to arrange a ride and did so at the only time I could, 4:30. When I got to the shop, I let them know that I was there and patiently sat down to wait for my car. An hour later, I was told that there was problem and it would be a few minutes. At closing time, 6pm, I was told that my car was being brought around and asked to pay. I did so. At 6:30 I was beginning to become upset and asked an employee where my car was. The responding person in charge, I assume manager, seemed peeved at me for asking, as he “never even called me”. Somehow this was my fault. Note: It is a half hour after closing time and all customers who drop off vehicles would have needed a ride to pick up their cars. I finally got my vehicle at 7pm. Communication and customer service...