Kate's Natural Products — Local services in Harrisonburg

Rude unfriendly cashier. Upon entering the store she seemed to be friendly toward other patrons, I said hello and my adult son and I began to browse. I was looking for a specific brand of multivitamins and my son wanted a certain supplement. The cashier approached me and curtly asked if I needed help finding anything. I told her what I needed and she showed me to the multivitamin area. I already knew where it was but there were 3 people having a loud animated conversation directly in front of this area so I decided to browse and wait. I decided to get the vitamins and continued to look around. My son couldn't find his supplement so I told him to go ask the woman. He did and her response was a very short rude NO, he said ok well thank you. I grabbed a few more items and went to pay. I noticed the wine shop next door and went to take a quick look (after asking the woman if i could leave my items for a moment, she said yeah). When I came back she was checking another woman out and being quite friendly and nice but when it was my turn she became very curt and rude once again. I paid and left. I have often shopped here and over the years have referred many of my spa guests to this business. I WILL NOT be doing that anymore nor will I spend my money here again. There are other health food stores nearby that demonstrate better customer...

I have shopped at Kate's for years and have always had a wonderful experience - until this morning. Everyone has always been very knowledgeable and helpful. This morning I went to buy some oils and they had 4 of the 5 that I wanted. I took them to the counter with the tester of the lemon, which they were out of. I asked the clerk - a new one I'd never seen - if I could buy the tester since they were out of them. Her reply "Nope" -- Clerk, how about "No ma'am. I'm sorry we aren't allowed to sell the tester" She was rude - completely unprofessional. So I just put everything back - not going to buy as long as she's at the register. The other ladies in there are so kind - where did this one...

Typically come to the deli because the smoothies are good and the co-op doesn't make them. Service at Kate's isn't great. Just had bad experience with deli where I stood and waited while the lady cleaned dishes and then asked if she could help me minutes later, I asked for a smoothie, and she said it's 4. I told her I stood and waited. It still isn't even 4 right now and I left the store a few minutes ago. She didn't have to be rude, make it my fault, and say it was past time when it wasn't closing time (their closed sign wasn't up at the...