KAY Jewelers — Local services in Heath

I have been trying to get the wedding band for my engagement ring and the incompetent employees who work there have no idea what they are doing! I went in and talked to a young man who told me that they do not carry my band in store anymore but he can have it ordered. He told me he would call me within a few days to let me know when to expect my band. Well a week went by and I haven't heard anything. I called the store and the woman on the phone was downright rude and horrible to me. She told me there was no record of ever having ordered this and maybe I should call back when the guy was working. I asked her when he worked and she said she couldn't disclose that information to me. So I asked her to leave a message from me to him. I waited a few more days and still nothing. So I went in there in person. They told me they would have to special order it and they would call me AGAIN. OF course a week goes by and still nothing! I found the band on the Kays website so my fiance went in himself and talked to them. They gave him a piece of paper saying they special ordered this band and our Kays account would be reduced by the cost of the band. That was 3 months ago! Still haven't gotten anything and still no one knows anything at the store. When you look our account up online it shows nothing on order or anything being charged to our account. What is going on at this store?? Worthless people just wasting your time is what! If I didn't need this specific band I would take my business elsewhere. I even had to postpone my wedding over this incompetence. I would never recommend this jewelry...

Worst customer service I have ever experienced. Sent my engagement ring out to be sized down 1 size on December 7th. I was told it would be back by December the 21st and we would recieve an email when it was ready. We never heard anything through the 21st, so the 22nd we went in to check on it. They told us "It isn't in yet, it will probably be here tomorrow." We say ok and leave. I call the next evening 4 TIMES and no one answers. So I waited until the next day, Christmas Eve and called again. They say "It still isn't here yet. Check back on Tuesday the 26th." Getting very annoyed at this point, I reluctantly wait until Tuesday to call again. I call in AGAIN and she informs me she can't find an order for my ring whatsoever and says she'll call me back and HANGS UP. She calls back 45 minutes later and tells us it's on the truck for that day and she'll call us when it arrives. NEVER BOTHERED CALLING US BACK. My fiance and I go in the next day and she informs us UPS has lost the package and they're going through the invoices to try and find it but won't be able to give uS an answer until the next morning. So we wait and no one contacts us. I call and am pissed at this point. Turns out no one looked into it like they said they would. Woman on the phone knows I'm pissed and calls UPS. TURNS OUT THEY SENT MY ENGAGEMENT RING TO PENNSYLVANIA "BY ACCIDENT"!! ABSOLUTE GARBAGE CUSTOMER SERVICE FROM AN INCOMPETANT STAFF. DO NOT EVER BUY ANYTHING OR HAVE ANY JEWELRY WORKED ON AT THIS STORE. THEY DO NOT CARE ABOUT YOU OR YOUR PRODUCT, AMD WILL IGNORE YOU HOPING YOU'LL...

I cannot say how happy I am with the service provided to me by Jaye ant Kay Jeweler's at the Indian Mound Mall location. I asked if he had a particular ring in stock, which he didn’t, but he called around and was able to get it into the store for me. I fell in love with it and Jaye went above and beyond to help me get it. I was able to upgrade my original ring for this one!! Jaye and Michelle, along with the entire staff at this location are wonderful!! Never pushy, always honest and always make themselves available for any and all questions or concerns . They remember their guests and always make us feel welcome and appreciated. I highly recommend coming into this store and speaking with him or any of the staff. Your shopping experience will be as amazing as ours always is!! Thank you for having such an outstanding staff. I could say more, but you have to go see them!!! You will not be...