Mattress Warehouse of Greensburg - Greengate — Local services in Hempfield Township

If 0 were an option... Moving to the area, I was under pressure to buy two twin mattresses for my kids. I called ahead and asked of delivery was available that night, since we would have to have kids sleeping on the floor otherwise, and he said it was. When I arrived, the first salesman said that he'd have to deliver it, but would charge me $100 to deliver it (he was put out because there was a Steelers game in 30 minutes.) I was not in a vehicle that could take a mattress, and they were only "cheap" $250 twins, so I attempted to tie one on my roof of my car so we would have something. I came back the next day to pick up the other mattress. I was again given a $100 option, so, again, strapped it dangerously to my roof. When I got home I quickly realized that I was given the wrong mattress. It was the correct model, but an XL length hanging over the foot of the bed 4-5". When I called to find out what my options I spoke to this salesperson (see picture). Terrible. He said he didn't have time to come to swap them unless I waited a week or more. And would have to be in the packaging still, which was impossible since I had tried to put it in my home already. After several calls back and forth his "district manager" simply let him know to bring it back, clean and they'd swap it. So, frustrated, I made the third round trip. When I got there the salesperson refused to take it because it wasn't in in the plastic, even after just taking to him before I left home. He refused to let me take it, locked the door and called his DM again. Treated me like a criminal when I was insisting that they had given me the wrong mattress AND told me I could swap it. Finally gave it to me and refused to discuss anything further.

This company puts themselves first. You have many options on the same street. This is not a place to do business.

UPDATE: Asked to contact corporate after posting my experience and when I made an effort, no response. Fitting for...

My husband and I did some preliminary research to find the best deal on a Queen mattress around the area as our finances were pretty tight. After finding out they had the best price, we came into the store to look over the quoted bed. The manager Bob was absolutely fantastic about finding a good, comfortable bed well within our budget, and even gave us a few options all within a $50 range of the one quoted. There was no pressure to pick the most expensive one of the 3 offered to us, and he was very helpful, kind and patient to answer any questions we had. We said we had to come back a few days later on our day off because we had to wait for payday and he was even willing to hold it for a few days, even though he might not be there. We ended up having time the following day so we went to purchase it and the sales rep Scott was equally as helpful with finding the one held for us and not pressuring us to a more expensive bed or pulling any fast ones adding accessories or junk on. Hands down the best service I've had anywhere in a long time and will...

Our experience with Mattress Warehouse was definitely positive. They now have a system that test some aspects of your sleep position and recommends a bed more suited to your needs. We had the pleasure of working with the Pittsburgh regional manager. He was very knowledgeable, helpful and thorough in helping us choose a mattress. Over all our our bed buying process was good. However the delivery process could to use some work. When the deliver men showed up they barely spoke english which made interaction tricky. One hint I do have, if you are having a bed removed, make sure it is on your paper work. The manager missed putting it on our paper work, but said he would take care of it. The gentlemen delivering the mattress weren't going to take it because it wasn't on out sheet. As far as product. We bought a tempurpedic with an adjustable frame. We are struggling to...