Kids Quest at Sunset Station — Local services in Henderson

My son was slapped by a staff member. If i could give less than a one star i would. I used to recommend this place till today. I received a call that my 3 year old son throw up and i went as soon as i could. When i arrive the cashier tells me he threw up because he was upset. I paid and moved to the side to put on his shoes. I noticed his cheek was pink and asked him what happen. He then tells me he was slapped by a girl. I take him to show me who it was and he points at a female team member wearing a blue shirt and tells me she slapped him. I then ask the cashier who her name was because my son said she had slapped him and she said she had to tell her director because she didnt know what to say and confirmed that girl with the blue shirt was in charge of the area where he was. At that point i knew my son was telling me the truth because he has never said something like that and was very sad whe he told me. The the director came to talk to us. She took our names and said we would receive a call back, probably not from her. That they would check the tapes to see what happen and would let me know. I know my son is telling the truth because he has never said something like that. He is only 3. I hope they do find the video and doesnt "mysteriously disappear". If no action is taken, I will take this to the Nevada Division. I don't understand why someone would hurt a three year old. If you dont like your job, dont work there. Never leave your kids here! **update: I received a call from a women named Summer who said she watched the video and that she saw my son go under the table and hit himself and the team member got him out. That she never saw him being slapped. (Thats probably when it happened). I asked if I could see the video and she said no. If you have nothing to hide, i dont see why i can't see for myself. These people are full of it. There is no reason why my son would ever lie about something like that. He just turned three and after we left this place he has been so sad and just wants to lay down and keeps asking for hugs! What is wrong with you...

If I could give 1 star I would. How could a facility be so wrong as Sunset Station was this evening. They have new chip readers. My card, the only card I had, has a chip. Their chip readers kept coming back saying my card was declined. I open the app for my bank, of course I have funds, but I look to see if there were actually any transactions that were declined because there should be no reason it declined. I call the bank, who then assures me there were NO TRANSACTIONS. The bank offered to do the transaction manually and to provide and authorization code. Kid's Quest REFUSED to give me my daughter, because they said they had to swipe a card. They held my daughter RANSOM. Finally they bring someone that decides it was a good idea to just TYPE THE CARD IN. They get an approval, and decide to RELEASE my daughter. I should have just called the cops. Absolutely insane that THEIR CARD READER WASNT WORKING and they were going to HOLD MY CHILD RANSOM. I have been there AT LEAST 50 times. I will...

We love this location! The employees are always super friendly and take great care of our 3 year old. He's almost potty trained but not fully and they do a great job at offering him the chance to go potty or changing his pull up if needed. He always has so much fun and asks to go back constantly. Their center is very clean and well maintained and our son has never caught a cold or any illness after playing there. We love that there are so many different types of activities for him to do and there are always plenty of employees monitoring the different areas to make sure the kids are safe and being kind to each other. I love that they make them stay in the dining area if they're eating. Would absolutely recommend this location and it's fair for the price and then we usually tip as well. We are not wealthy by any means but these are the people caring for your children and keeping them safe, they work hard and deserve a tip. Thanks to the wonderful staff of Kids Quest staff at...