Dunham's Sports — Local services in Hendersonville

I have been going in and out of this store since they opened, always making a purchase each time. I have purchased camping gear, shooting equipment/ammunition, soccer equipment, and clothing. I learned years ago, that the employees in this store are generally not helpful, have poor attitudes towards their work, and are unfamiliar with the products they sell. I recently went in to purchase Blazer 9mm, regularly marked at $14.99, and according to their weekly ad, on sale for $12.99. The product rang up at $14.99, and I showed the employee the ad. She sent another employee back to check on pricing, which immediately told me she did not know her products or the weekly ads. The other employee radioed that he could not see any pricing adjustments on the shelves. The lady at the register then started to tell me that this was not the product in the ad, and I cut her off and asked her what other Blazer 9mm regularly marked for $14.99 they had in the store. She then dismissed me by saying I cut her off, and said she was not selling me anything. I asked to speak with her manager and she stated she was the manager. I then asked to speak with whomever was in charge of her, or their phone number. She then called for another person, who was apparently the security guy, and had me escorted out. I was cooperative, and asked the security guy for the number to the corporate office, and a copy of the ad which was taken by the manager. He provided both, and I left. I have attempted to contact Dunham's multiple times, specifically asking for the District Manager, Eric, and have received no calls, or messages. I have been a customer of this store since they opened, despite their continued poor customer service, and poor general business practices. When I shared my experience with acquaintances and friends, all of them shared similar experiences, short of being escorted out by a security guy. I could understand if I was wrong, and or behaving in an extreme manner, however I was simply disagreeing with an employee and presenting their ad for the product I wished to purchase. It is a manager's job to know their product, train employees, and resolve customer service issues. How is that happening? Poor business, poor follow up, poor management. Spend your...

To Whom It May Concern,

I am writing to formally lodge a complaint about a deeply disturbing incident that occurred at your Hendersonville Dunham’s Sports location on September, 22The treatment my friends and I received was not only unprofessional, but also discriminatory, humiliating, and completely unacceptable for any retail establishment.

Upon entering the store to look at football equipment, we were immediately shadowed by an older white male employee who refused to identify himself when asked. He followed us for nearly ten minutes, maintaining constant surveillance as though we were criminals rather than paying customers. When I — the only Caucasian individual in my group — held a football briefly, he confronted me, demanded to know if I intended to purchase it, and then forcibly grabbed it from my hands when I said no. He then instructed us to “get what we need and leave,” and continued to stalk us until we exited the store. When I questioned his behavior, he refused to answer and instead told us we “needed to leave.”

This was not loss prevention. This was harassment. It was racial profiling. It was a blatant abuse of authority that created a hostile and degrading environment for my friends and me. No customer should ever be treated as though their presence in a store is inherently suspicious, and certainly not targeted because of the color of their skin.

Dunham’s Sports must be held accountable for this conduct. I expect a formal investigation into this employee’s actions, disciplinary measures to be taken, and a clear explanation of how the company will prevent such discriminatory treatment from happening again. Failing to address this incident appropriately will only reinforce the perception that Dunham’s condones harassment and racial profiling in its stores.

I request a written response from corporate leadership regarding this matter. Please understand that I am prepared to escalate this complaint to consumer protection agencies, civil rights organizations, and public forums if this issue is ignored or dismissed.

My contact information is below. I look forward to your...

If you decide to shop here, BE AWARE that you may not be able to return or exchange. My Husband and I have been very dedicated customers to Dunham's. Last year half of the gifts under our Christmas tree came from Dunham's. As I shopped there yesterday, I thought this year would be the same. That changed today when I went to exchange (not return) two items I bought yesterday. One was a Clemson Sweatshirt I bought for my dad for Christmas. I got home and realized the embroidery was "picked" and thread was pulling out. I explained this to the cashier and her response was " yeah they are all like that, that's what these sweaters do"....with a nasty attitude, she allowed the exchange. The second item was a pair of slippers I also bought yesterday. I put them on when I got home and within five minutes they fell of my feet 3x. So I wanted to exchange them for a smaller size. With tags and the original hanger, she refused the exchange stating "We don't return items with dust or dirt on the bottoms". There were 5 specs of lint (see pictures) on them from our laundry room floor. She basically called me a liar when I told her they had never been worn outside. Let's assume, for argument sake, that they couldn't be returned to the sales floor and had to be thrown out.... You just lost hundreds of dollars from my family for the sake of $12 slippers. Not to mention you have no problem selling sweaters that are falling apart! Customer service would have gone a long way. We were planning on buying a thousand dollar mini dirt bike from y'all. But this horrid lady MADE SURE I won't spend...