Browning & Sons Jewelers — Local services in Hinsdale

If we could give this place less than one star, we would. Nor am I sure of the staff and who is who, but we wouldn't visit this place again if they offered free jewelry. From looking at these other reviews, comments and the name of the business, I will assume that the younger male kid is one of the sons.

We stopped in to browse and see if they had female watches. There was no staffing in the front of the store and could here people talking in the back. We were in the store first browsing with no staff to be seen. Shortly thereafter, two other groups entered, still no staff. The young male, obnoxious to say the least, finally walked out from his conversation in the back. He immediately greeted the other guests and didn't bother to acknowledge our existence. When we were finally approached, not greeted, his demeanor and attitude was that he was bothered that we inquired about watches and literally said "do you see any watches" and then suggested that we try a pawn shop in Westmont and giggled. He then walked to the back and had an older looking lady try and help us. As he was in the back, we literally heard him say to someone else that there were some "spooks looking for Versace watches out front". Well, we didn't give his Mommy a chance to intervene and apologize. The one other couple heard the same thing and followed us outside and apologized and couldn't believe what they had heard also. Nonetheless, we waited a week and spent $5,200 on a watch across the street at Razny's. And FYI... Razny's staff was courteous, extremely grateful and not disgusting. We even spoke briefly on what had happened at Browning Sons to our Razny jeweler and he suggested that this was normal business with this kid.

The staff should be educated and/or have learned in school that it's not nice or friendly to judge a book by its cover. We live in Hinsdale and have resided here for over two years and we've made many positive contributions to this community.

It's shameful that in 2023 we are STILL dealing with idiots and bigots to this extent! I can imagine that this review will be followed with a response from the business offering an apology or denying this. I would say to stop in yourself, or better yet, talk to the adjoining business owners on the same street. It seems that...

Ordered and paid for a necklace online from their website. Received a confirmation email from Browning and Sons, CC was charged. Two days later I’m still waiting for ship date. Owner, Rachel, says they have been under construction and haven’t been receiving phone calls or emails. In any event, she is with a customer and will call me back. Hours later she finally returns tha call and tells me there was a “glitch” in there system, and the price of 1300.00 is now 2800.00, but she will let me purchase for 2300,00. A 1000.00 more!!! She says she will contact the vendor and see what they can work out and will call me back on Monday. Monday at 3:00 in the afternoon, I still have not heard from her, I finally call her, and of course she is with somebody and will call me back. An hour later she phoned me back and offers an additional 100.00 off. Now the price is 900.00 additional. I tell her my attorney said this isn’t the correct way to do business, she responds with I can’t talk with you then and HANGS UP ON ME!!! All due to her “glitch” in her website, but automatically took a payment on this “glitch”. BUYER BEWARE!!! Totally unprofessional, especially to hang up on you. Am contacting Attorney...

It is the the most obnoxious place I have ever been to. I went in to get an quote for a Diamond replacement for my wife's engagement ring, she had broke the setting and lost the diamond. State farm had them as a dealer that they work with so I went there. I walked in with a GIA certificate and a full appraisal and told her I need a replacement and repair cost for the diamond. first she said they charge $75 for a appraisal looking at the ring without a diamond. I said no, I am looking for a diamond replacement and repair quote from them. She then told me that it would coat me $50 dollars for that quote, because they treat it like a appraisal. WTF...Really...???? so if I walk in and said I want buy a diamond this size, clarity and grade and set it on this ring, they would charge me a fee to tell me how much it would cost. Because that is what I did....she was clueless and this place is obnoxious. This must be a place for pretentious want to be Hinsdale people to buy...