Lepa Boutique — Local services in Hinsdale

I bought a dress for my daughter at Lepa Boutique. The owner was working that day, and I shared that I was buying the dress for my daughter’s senior photos hoping it would work. The owner never shared that all dresses are final sale and non-returnable. When the dress didn’t fit, I took it back to return, but the owner wasn’t working. The woman filling in for her didn’t know how to do returns, so she told me to come back the following week and I could get store credit. I returned the next week, and the employee working texted the owner, and I was told no returns allowed since it was a dress. I feel this is an unusual/unique return policy (all dresses final sale) that should have been disclosed when I was purchasing the dress, especially since I explained it was for my daughter and hoping it fit. Or at least offer store credit!

RESPONSE TO OWNER: I understand the policy, but I think it should be disclosed VERBALLY when the customer is checking out—especially when the customer shared with the OWNER that she was purchasing for her daughter, not for herself. Had I known the policy, I would not have purchased the dress, as there was the risk it wouldn’t fit (which it didn’t which is why I was returning). If it is a unique return policy, only having it on the receipt which is only seen AFTER a customer has already purchased the item is not helpful/logical. It is too bad, because I really do like some of the lines you carry and would have been a...

This place is amazing. I was looking for something special to wear to my wedding shower, and i walked out with two dresses. I didn't even have to put much effort into looking around for anything , I let them know about the events i had, and just like that, in Pretty Woman form, they had several pieces picked out for me. I was truly so happy with what i left with and received compliments the whole day. I will definitely...

Lepa Boutique always gives me the best experience! Sonja the owner goes above and beyond for her clients. She has two locations, Hinsdale and Geneva. If ever I want something from the other store she has it brought over! If I can’t make it in she ships it to me!! She has the most personable staff with the best energy. If there’s any local business to...