Toni Patisserie & Cafe — Restaurant in Hinsdale

This was my first visit to the cafe. I absolutely love the decor and atmosphere. They have indoor and outdoor seating areas. They offered several choices for a savory snack or breakfast. My mother does not eat meat so she was excited to see a couple choices to choose from as well. The drink menu had many choices as well and my mother ordered a decaf coffee but worker said they did not have any brewed and instead of brewing some, one reason for the four stars, she offered her a decaf espresso. I ordered a blood orange Arnold Palmer. I ordered a ham and cheese croissant sandwich and my mother ordered an apple streusel. We both enjoyed our food and drinks. The other reason for four stars instead of five is that we received our drinks immediately but then sat and sat and sat waiting for our food items which I believe the lady taking a order forgot. I had to go back to the counter and asked her how do we get our food and she said oh I'll get it for you. She then made two more drinks before bringing us two items that she just basically took out of the case and put in a bag. She didn't even warm up the sandwich so I thought it was a little bizarre that she could not have just taken those two items out prior to that and gave them to us. So we actually sat for some time waiting for her to pull two items out of the case to hand them to us. I literally think she forgot our order and just didn't remember to give them to us until I reminded her. Had I not, we probably wouldn't have got them, so other than that our service was okay. If you're in a hurry and there's a line, probably not the best place to go. We were not in a hurry so the line wait was okay. It's a cute place to meet for a drink or a quick breakfast. If you need to order a cake, or get a cookie or pastry gift this place would be nice for...

I ordered a birthday cake for my son as a repeat customer (I had gotten his cakes and my other son’s cakes from them previously). He was very excited for his paw patrol cake, which I had personally designed with their team! I sent my husband to pick it up on his birthday. They said they had no record of me ever ordering the cake. They offered no apology and no solutions. They acted as if I were a crazy person when I approached them about this. I had no cake for his birthday party. I was shocked to have such a poor experience and can no longer trust them with any orders for important events. I have not been back since and neither has my extended family.

I can’t respond to the owner’s response, so I am updating my original post. Number one, I would like to point out the continued lack of accountability on Toni’s part. Let’s not rewrite history here. My husband was told you had no record of my order. I got on the phone and said exactly what I ordered and was again told I never ordered anything. There was no cake offered. My husband bought a cake at full price that was nothing like I ordered and was not paw patrol (which is really the only part my 4 year old cared about). There were no repeated phone calls to me. If there were I wouldn’t have had no birthday cake for my son. A simple, we’re sorry what can we do to make this right (then and now) would have...

We ordered a five tier cake for my daughter's baptism reception. used this place recommended by gibsons. 2 star is pretty much just for taste. Cake was assembled crooked which was very noticeable and I'm not exaggerated on how slanted it was. What was discussed on design on the rose tier was not what was asked. I'm very easy to satisfy I'm also very easy to let the baker do their job but all I can say for the taste was great the design was low in standards just for a side note who ever wrote the initial "V" on the 1st tier very poorly done the jewel bakery can do a better "V" for a bakery touted that the owner decorated in Paris so im sure she did not even decorate this cake. The macarons were designed and tasted very good along with the strawberry tower. Just to be clear cake was delicious presentation was poor and what was asked and with visual guides hence pictures was not even followed on the design. The event was held on the 28th last review when some one calls and asks to make sure about layered flavors don't reply " we are really busy with Thanksgiving so we are focused on that now" . My wife only called to verify but glad you caught your self saying that and rectified it with let me check you should of led with that. Will not return or recommend. 5 Tier Cake, Macarons and...