Woodhouse Spa - Hoboken — Local services in Hoboken

If I could give 0 stars I would. If you wanted to be cheated out of a service, go here!!!

My partner and I booked a 50 minute massage service as we really wanted to get a massage and relax. Woodhouse Spa has great reviews and we have gone here previously so we were excited. Turns out: this 50 minute massage ended up being terrible.

My partners masseuse had acrylics on that were very long so she wasn't able to fully enjoy, and even though we paid for 50 minutes, we only received a 40 minute massage. We were frustrated since we paid for 50 so when asked at the front desk how it was, we told them it was short 10 minutes. We explained to the person at the front desk that we started 5 minutes late and ended 5 minutes early so we only received a 40 minute massage. The front desk person told me they would get back to me within the next 30 minutes with a refund. One day later, they finally called and confirmed that they did in-fact confirm with our masseuses that our massages were only 40 minutes (so Woodhouse spa confirmed we were 10 minutes short) and not the 50 we paid for. They then stated that they received guidance from "upper management" that they can only give us a 10% refund as. When I told them that the 10% refund doesn't cover the money that we lost in the service, their response was "this was protocol" and "that is what upper management approved".

We paid for a service we did not receive, even when Woodhouse Spa's own staff CONFIRMED that they cut our massages 10 minutes short for no reason. My partner wasn't able to enjoy their massage because of the long acrylics from their masseuse and when we told the manager that we aren't getting what we paid for, we were pushed to the side. What a prime example of terrible service, even worse leadership from the manager and 'upper management' and...

From entrance to exit, I was treated like royalty. Abigail welcomed me as if I owned the place, showing me around and showed me to my locker, which was ready with my right sized robe and slippers. The lounge was equipped with fresh cucumber lemon infused water and there were snacks handy. I relaxed until Hailey my esthetician came to greet me. I was so calmed and relaxed the entire time in my warm robe.

When I got up to my room I was put on a heated bed, soooo cozy!!! Hailey performed my sculpting facial and lifting mask so gracefully that I fell asleep! I was in a true state of zen!

Once we were done, Hailey had a glass of water ready for me and walked me back down to the lounge. I was able to stay as long as I wanted and used the sauna while I ate some cashews and sipped my water. There is even a beautifully tiled shower and big soft towels to dry off. Complimentary combs, razors, hair ties, fem products, q tips, mouth wash you name it! They even have a revlon blow dryer with a diffuser piece!

I got dressed and went to check out and Abigail welcomed me back with a birthday gift!!! It was a full size lipid cream for the face from skinceuticals, my favorite brand!!! Also a photo cleanser and a cute cosmetics bag! It was the sweetest gesture. They made me feel so good!

For the service I received including the hospitality and luxury setting, the price for the facial was so right!!! It was extremely affordable for the experience you get. I can’t wait to schedule...

I wish I can say my experience was amazing. My friend and I booked two sculpting facials. We were greeted by a super nice front desk lady, the actual place was lovely, everything seemed so nice until we left the women's locker room.

The second we stepped out, the two ladies who were going to give us our facials were standing with their arms crossed saying "we're late" .. it was 3:03 ... we were told to show up for 3, and we showed up 2:50 to change. Then I went to grab a water before entering the room and the worker says "go on keep pushing your time".

Not letting it bother me, I go in to get my facial and the whole time she's just trying to upsell me to spend more on add ons. I just want to enjoy my facial peacefully.

To end off my already annoying experience, the whole time my face was ON FIRE. I tried not to complain too much about it and gave the benefit of the doubt that I was back from vacation and saw sun. But I was almost in tears on my drive back home, my whole face broke out (I am not allergic to anything). The second I got home I washed my face and applied my own products and the burning went away.

Now it's two days later and I need to see my dermatologist because my face legit has scabby burn marks.

I love a good facial but...