I woke up today to my boyfriend on the floor unable to get up and in need of help to get medical care. In the middle of all of this he kept saying he had a massage and doesn't want to miss it, so he wants to give himself a second to see if he feels better. Bewildered, I left to get the car, told him to call and tell the massage place what's going on, and said that there's no way any business in their right mind would not be accommodating. Low and behold, I get back to him to find them saying "sorry that's happening, we're going to have to charge you the full price" no offer to reschedule, not even just keeping the deposit. I'm sitting in the waiting room while he's been receiving tests for over an hour and I'm writing this. He spends money at this business multiple times a month, he is a loyal customer, sometimes even misses things we could be doing because he doesn't want to be inconsiderate regarding his reservations. It's just disgusting that a business would think this is good practice. I come from a business family, I've been an appointment based worker and never once have I considered financially punishing a good client while they are experiencing a medical emergency. Bad practices, even worse customer care. When they've been late to his massages (which they have) he never complains and still tips. Yet they can't give any courtesy. He didn't want to say anything because he's so sweet, but I will. Take your...
Read moreAmazing service! I’m currently 33 weeks along and have been experiencing a rather physically grueling pregnancy compared to the average woman (I have a bad hip/ankle/back from years of dancing and saw a chiropractor, amongst other abnormal pregnancy symptoms). Simply laying on the massage table on top of the bolsters was so relaxing, I didn’t even need the massage, lol. Besides that, the ambience is super therapeutic and the staff are so kind and always offer you water/tea (even snacks sometimes) before and after your appointment!
Caroline was my therapist for my first massage and was super calming and relaxing, knew the perfect amount of pressure and relieved discomfort and the painful parts of my body that I didn’t even realize were there! Nikki was my therapist for my second session, and was super accommodating and knowledgeable - she answered all of my questions and thoroughly explained things to me throughout my massage.
Heard of this place through a recommendation on the What to Expect app, and I’m so glad I listened and booked my first session! I immediately bought a 5-session package after my first massage. Have literally been telling all of my pregnant/recently pregnant friends about the...
Read moreNot very postpartum friendly. I booked a postpartum massage at 7 weeks postpartum. The cancellation policy was made very clear, I probably got 5 emails and 5 texts explaining it. The morning before my massage my newborn woke up refusing to eat and with a low fever. I tried to give it time to resolve but I ended up needing to take him to the pediatrician. When I called and explained I was told I would still be charged 50%. I was shattered. After spending all day with a screaming baby and then having to cancel something that was supposed to be for me, I couldn’t believe a more reasonable exception wasn’t made. It’s not like I canceled because I changed my mind I have a sick child. As a place that offers maternal services I would have thought more understanding would be had.
I wish I had read the other reviews warning of this ahead of time. I never would have booked. They will reply and say “thoughts and prayers” and give a lecture on respecting boundaries. For anyone debating booking, I have been treated by multiple prenatal therapists who have much more...
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