Aaron's Rent To Own — Local services in Holland Charter Township

Rick set me up with a laptop and convinced me to get the warranty too. Said it would be the smartest choice in case something happens to the laptop. He said it would be active immediately. If something happens to it NEXT WEEK they could help me out. A few days after getting the laptop it started freezing and crashing. It’s been a few weeks and I decided I’m not going to keep this laptop and continue paying for it if I can’t even use it. It got to the point it wouldn’t even turn on. It was stuck in a loop restarting over and over again. I took it Back and told James what was going on and that I’m not going to keep this laptop that doesn’t even work. He said I’m still responsible for payments, and I’m responsible to get it fixed. I told him I’ve had the warranty since I got the laptop in May (2021). He said the warranty isnt active until 3 months and I have to go fix it myself. Rick told me in May that the warranty would be active immediately. Why would I keep paying for a warranty that “isn’t active”. He then said there’s nothing he can do and if I return the laptop they’ll keep charging me. This place is a joke don’t bother with them. They’ll find a loophole to screw you...

This is not a company I would ever willingly do business with. Unfortunately, my lack of eagerness to hear from them does not appear to matter to them. They keep calling me because their customer gave them my name and my number as a reference. While they never called me as a reference, they call me multiple times a month when they're unable to contact their customer. I never agreed to be a reference, a message receiver, or a message sender for their customer or for them. In the past, I have let them know I do not have any way of getting in touch with their customer. Today, my husband tried to convince them of it and politely asked them to stop calling me. They informed my husband that I need to call them if I wanted them to stop calling me because I consented to have them use my number. Not true! And no! Forget it! I'm not calling them again. Why would I? I already told them I can't help them contact their customer. I NEVER consented to be USED as a message sender or receiver. And so, to my great displeasure, I plan to change the phone number I’ve used for over...

My husband and myself have been an AARONS customer for a very long time. So when we decided to make a purchase of a Riding Mower we had to go through the whole process again which made absolutely no sense because they had all of our information already. We currently still have 2 items that we are paying on, but once those are paid off we will not be shopping with AARONS any more. After a few days of sending in documents that they requested they sent an email stating that the riding mower was out of stock and that we could choose a different one or they would credit our card. So why didn’t they tell us in the beginning that it was out of stock and take the money for it. Very poor customer service and we will just take our business else where. The other rider that we were looking at is $2600 out the door but Lowe’s and Blaines sell the exact same rider for 1199. So we will just do our purchase from them. They just lost loyal and long...