Holland Clock Company — Local services in Holland

We were excited to purchase our first cuckoo clock and visited the Holland Clock Company during the recent Tulip Festival in Holland, Michigan. The store had a beautiful and extensive selection on display, and after spending time exploring the options, we finally found the perfect clock.

The store manager, who also acted as the salesperson, informed us that the clock we selected was the last one available, and that many of the clocks on display are the only ones in stock. While signs clearly stated that customers should not touch the clocks, it was evident that this policy was not enforced, as anyone could handle the displays.

Despite that, we were thrilled with our purchase. The manager personally packed the clock for us, and we brought it home eager to set it up. We carefully followed the included instructions and even called the store to confirm we were assembling it correctly. A kind young woman on the phone assured us that we were following the correct steps.

However, when attaching one of the weights, it unexpectedly fell to the ground along with a small latch. Concerned, I contacted the store immediately. They asked us to ship the clock back, which we did promptly.

Once the clock arrived at the store, I received a call from the manager. Unfortunately, instead of expressing concern or offering support, he was dismissive and condescending. He insisted that the clock had been thoroughly inspected and blamed us for the damage, implying it must have been mishandled during setup. His tone was unnecessarily rude, and I was shocked by the lack of professionalism—especially after making a nearly $600 purchase. Had I encountered this behavior earlier, I would have reconsidered buying anything from the store.

While we did eventually receive the repaired clock, which appears to be working well, the manager’s attitude significantly marred what should have been a joyful and memorable experience.

My advice to future customers: avoid purchasing a "last one available" item and be cautious when dealing with the store manager. The quality of the product may meet expectations, but the service experience left much...

This clock store is a timepiece enthusiast's dream, and its collection of cuckoo clocks is nothing short of spectacular. From the moment you step inside, you're transported into a world where each clock is a work of art, blending traditional craftsmanship with contemporary cool.

The standout feature of this store is its impressive assortment of cuckoo clocks. Ranging from classic designs to avant-garde creations, the collection showcases the diversity and creativity of these iconic timepieces. Each clock seems to tell a story, making the shopping experience not just about functionality but also about appreciating the artistry behind every tick and tock.

The store's layout is thoughtfully arranged, allowing customers to wander through the displays and fully immerse themselves in the world of cuckoo clocks. The staff is both knowledgeable and passionate, ready to share insights about the history and craftsmanship of each clock, adding an extra layer of appreciation to the shopping journey.

In conclusion, if you're a clock enthusiast or simply looking for a unique timepiece, this store is a must-visit. The cool and captivating collection of cuckoo clocks, coupled with a welcoming atmosphere and knowledgeable staff, makes it a destination that elevates clock shopping into an enjoyable and...

Wow! What an experience! I am sorry I didn't purchase a clock, but you sure did treat me as if I bought several! So kind, friendly, and informative! I was just fascinated with the details and functionality of these amazing works of art! They also have a great collection of beer steins! I watched some educational videos and experienced some timeless pieces at work. I recommend that even if you don't want a clock... stop in and be amazed! I am definitely getting a clock next...