SPITwSPOTS, Inc. — Local services in Homer

My name is Pat and I am blind. My world use to be very limited to just the end of my white and red cane. My previous DSL provider could only supply point 1 mbps that is 0.1 mbps! I was a prolific reader before my sight loss and to utilize the Talking Book Library including audio downloads of books took forever! My previous DSL provider would require two hours to download a single volume which would time out from the library. Now I download a book in less than 2 minutes. It is not about the service it is about communication and connecting.

In addition I was given a free ROKU unit when my service began and I greatly enjoy a variety of programs. Previously paying nearly $200 a month for DISH TV I was livid with commercial breaks over 5 minutes. I tended to zone out or fall asleep and thoroughly confused between commercials and programs. Being on a fixed income I chose SPITwSPOTS after watching their commercials aired at our local movie theatre. For less than my DISH TV and DSL service I now have the quality and speed of SPITwSPOTS service. They were polite and kind doing their site survey and when it could not be accomplished because of my location, a new support cell installed in our neighborhood made it possible to embrace this technology.

I chose Netflix for about $8 a month I get a great variety of programs without commercials. Currently my wife and I are enjoying Voyager from start to finish. We are in season 6 now. I was educated on use of our service and appreciate the new 24/7 Tech Service available and have used it twice. The issues were resolved quickly and only once during our yearlong service did an equipment failure keep off the internet for a few hours.

We have two computers, a ROKU powered TV and an IPad running simultaneously and no restrictions of service. I had only wished I learned of this great service years ago and saved so much more money and enjoyed my service greatly. It is not about the service it about being able to live the life you love with help from...

Update: We've now had this service for a while (7 months) and we are not impressed with the connection speed. We originally asked for the fastest connection. An employee came out and confirmed it was possible and where the tower should be located. So we moved forward. After installation we found we weren't reaching anything close to those speeds. After several calls to the support number they found that in fact the equipment that was installed wasn't correct and needed upgraded. We had to wait several months to get our new equipment (shortages due to covid) then our appointment was pushed several more months because I guess they can't follow through on their own appointments? Finally on January 31st someone came out to install the new high speed equipment and found that no matter what, we weren't going to get those speeds. That maybe things would change when they eventually upgraded the equipment on their end. So basically we were lied to. I took me following up several times with them to make sure I wasn't overpaying (they were perfectly happy to charge me the "high speed" pricing - this was sorted out and I was reimbursed). Long story short we've lost confidence in Spitspots and will be changing to a new service the moment there is another viable option.

Note: this is just my option based on the experience we've had, at our location, with this company. Their employees have all be kind, though I can't say they go above and beyond to double check their work. Scheduling an appointment is a crapshoot. They cancel and reschedule repeatedly, often a month or so later.

I hate to leave negative reviews - but this has just been disappointing from the start.

Just got our service installed. Matt was great. Fast and efficient, very knowledgeable. He stayed around until we had our router set up and everything was working well. Highly recommend! ...

I can say with certainty that this review would stand regardless of the increase strain from those families choosing to distance learn. I've had spitwspots for years with no issues, until the beginning of this year. The rated speed available to my residence was tested at 7MBps which isn't the fastest but it was good enough for 4 people. However, on a normal day I would be lucky to see above 3MBps while I was the only one using a computer that was wired in, as soon as another person hopped on it would go all the way down to 1MBps. The teir of service I pay for this "speed" is 135$, which just so happens is the same as my electric bill and only one of those things is reliable, can you guess which one? Furthermore, if you think you'll miss a payment due to the current circumstances then I suggest closing your account. The email system they use to notify people of billing is unreliable and if the wrong email is on file, or the right email even, they will not call but rather let your account go delinquent for FOUR months before shutting off your internet and demanding full payment plus late fees to turn back on the inconsistent rip off they...