Aloha Auto Depot LLC. — Local services in Honolulu

I worked with Keala for my car purchase. I communicated with him electronically for several weeks before I arrived to finalize the purchase of my car on July 9th. Despite me having an appointment, the car wasn’t ready (he was an hour late, the car wasn’t on the lot, car hadn’t been cleaned, etc). I asked that 3 repairs be included in the contract: fix the key FOB, get a functioning spare tire, and repair the hole in the roof. I also added to the contract the warranty they offer through a 3rd party. A month later, my car was still not ready. Finally, Keala told me that the key FOB was repaired, but he had not gotten a spare tire yet or coordinated to repair the hole in the roof. Two weeks later he told me that the cost of the roof repair was too expensive, and would take $500 off my purchase price instead, which I agreed to. I never signed anything to formalize the agreement, but I was okay with that plan. In the middle of August, he said I could come pick up my vehicle and he would let me know when I could come pick up my spare tire. I asked him if I needed to do anything to for the extended warranty since I was never asked to fill out anything for that. He didn’t have a good answer, just stalled for about 2 weeks and said he was “working on it”.

I continued to message him in the following few weeks. He eventually sent me a form to sign for the warranty, but I asked him to change the start date on it to the day I picked up the car, not the purchase date, and then I would sign it. He never sent it back to me to sign, or acknowledged my response to him in any way. I got a letter in the mail from the warranty company, with the wrong date on it, the first week of September. My original intent was to drive the car for 60 days, and if there weren’t any issues, cancel the policy and get a refund. I can no longer do that- I didn’t have the car for the first 30 days, and he never got around to submitting the forms until my 60 days were up (without my signature apparently).

Additionally, I got a call in September from the dealership saying I missed an appointment to come complete title paperwork. This was the first I'd heard of this, I assumed I signed all of the required paperwork in July, and Keala never reached out to tell me there were additional forms needed. The woman that called me also informed me that they never submitted the registration forms. I asked what the plan was, since I had been given the car with expired tags and no temporary tags. She informed me that I should've been given a temp tag, and that the registration had been expired for a while, so she didn’t know why the forms weren’t submitted.

I bought this car over 2 months ago, I still do not have a spare tire, the warranty is still messed up, I do not have a title for the car, I do not have a valid registration- nor has one been submitted, and I never signed an addendum formalizing the agreement to reduce the cost by $500 instead of repairing the roof. Attempts to work with Keala have been fruitless, he is either nonresponsive, evasive, or stalls. If I had known what a disaster the car buying experience would be (and continues to be), I never would have bought a...

I reached out to aloha auto depot looking for a SAFE&RELIABLE vehicle for my family. I knew I was in a tight spot because my credit is crap(I'm sure they will use this in their reply) I told them simply I was looking for an suv or van, and just needed to get approved. I was pleased when I received the text that they had an approval on a super low mileage vehicle. We went and looked at it and test drove it. Looked beautiful under the hood, clean inside and out. A few cosmetic things but we didn't care. Now test drives are great but they only alert you to problems that are severe right? U feel out the vehicle. We signed and drove it home. Two days later there's a shudder. I reach out and I'm furious I get told that they are unaware of any issues with the vehicle. At this point I don't trust them so we opt to have our very trustworthy mechanic look at it. It did take him a couple weeks as, well, life right? So mechanic comes and runs diagnostics,checks fluids, looks over the entire vehicle. Fluids were all low and or disgusting(meaning they hadn't been touched) codes were being pulled. Now we were told and I quote "we do everything to get the cars front line ready" no you dont!!! Now will they get you financed? More than likely... will you get letters from lenders on cars you would 100% never buy? Yup ( a mini Cooper is not an suv or van just saying) don't get me wrong I'm thankful they got me approved and found a vehicle, but that does me no good if it's a pos! When I asked for owner info I was told they don't give that out. The responses from the dealership were fast up until I had my mechanic take a look. Then all of a sudden ghost, like a bad date! If you got this far, cool. I'm sure some things will be assumed and yes I am partly at fault here for being trusting I mean the vehicle had super low miles so I honestly didn't do as good at checking as I would with a higher mile vehicle(lesson learned!!) If you need an approval and you see a vehicle you like from them I'd say do your due diligence and bring it to your mechanic before you sign because after some deep digging I found I am NOT THE ONLY ONE who got swindled here. Not sure how people who do that sleep at night but greed is a powerful thing. I truly hope I am there to see karma come. Messing with people's safety, putting people into a financial burden knowingly.. disgusting!!

Short story long- You will probably get financed with them so if in a bind because credit sucks like mine, go see them. But keep in mind you might be paying on a paperweight. Take the car to get checked before you sign because holy sketch! Don't expect them to fix the problems they definitely knew about. Buy at own risk because some people CLEARLY don't care if they hurt your...

I decided to start looking for a car (my first car) that I'll be using to get to work since in my opinion during these days where there's pandemic happening it's too risky to take the public transportation and I've been riding the bus for 6 years straight and I know what are the things you see and encouter while riding the bus. So yesterday my parent's and I decided to spend the whole day looking for the right car for me, we were looking for a budget friendly and at the same a great condition car engine/interior/exterior. We visited six pre-owned car dealership and we were at the point where we were so exhausted from driving and walking around and we wanted to finally go home. Then I suddenly saw Aloha Auto Depot on Google and asked my parents if we can check one more dealership and my family was like "yeah sure!" even though I can see on their faces that they're already tired. So we went there and so far people were pretty welcoming and accommodating, employees were smiling and greeting customers then they introduced Jesse T. the salesman who helped us. He gave us super great customer service! He gave us a super great customer server that most of the other dealership salesperson wasn't able to give us. Because in most other dealership they profile you, they will even look at you from head to toe. I've been working in retail for 6 years as well so I know what great,good and bad customer service looks like and like what I just said Jesse gave us a super great customer service. I was able to find a very nice looking car, very clean and sleek inside and out and the engine was in perfect condition, less than 100k miles, clean title and at the same time within our price range. My family and I drove it for a test and they were very impressed with the car and you can see their faces from very tired to very lively! lol! Jesse and the team even let us have a discount too! I also asked our car mechanic friend to come check the car the day after and he said the car is in great condition and it's was very good deal! Yo this place is the bomb! Can't go wrong with this place I'm pretty sure. If you're planning to get your first car and at the same time doesn't wanna get your wallet destroyed then you should definitely check this place out. They have cars and prices for every situation you could possibly be. Keep up the great work guys! I hope you guys become the number 1 pre-owned car dealership soon or...