Bloomingdale's — Local services in Honolulu

April 2025: Unfortunately, my personal stylist Aga has resigned. She was a class act and a fashionista coming from Manhattan. But Alas! I have connected with Ang who is also a fellow fashionista and extremely professional as well. I am happily back to shopping Bloomingdale’s.

Older review: Firstly, as a longterm Loyalist member, the Bloomingdale rewards are indeed “rewarding.” I always find my favorite brands and sometimes something new. ‘

I usually find a familiar face or two to assist me and they have always been helpful and knowledgeable.

On Saturday evening, the 18TH of August at approximately 6PM, the sales associate in houseware was indeed of what one comes to expect when shopping at this store. She was helpful and upbeat and I not only found what I was looking for but bought some Vilreroy & Boch dishes that were on sale.

Moving onto floor 2 with a slightly heavy “big brown bag”(the associate that I purchased the dishes from offered to help me but I declined), I approached a lone sales associate at Aqua where I had an online order to pick up(I had been there on the 14TH of August and found beachwear and ordered more online).

I said hello and she barely looked up from whatever she was doing, muttered something, and looked down again. I asked if I could put my “big brown bag” down and she said, “I don’t know…” and didn’t assist me. I placed it down nonetheless and told her that I had an order to pick up. She didn’t offer to help so I searched for the associate from the previous day to help.

As I looked for her or for anyone to help, I browsed for some pants that I found online to try on. As I was doing this, the associate from the previous day walked by. I greeted her but she didn’t seem to recognize me. I knew from the previous day that although her demeanor wasn’t rude, it wasn’t friendly either. I just casted it off that she was just having a bad day.

I told her that I had something to pick up and she asked for my name. I asked her if I could give her my “big brown bag” while I shopped and she immediately said that she’d put it in the back unlike the other sales associate at the Aqua counter who didn’t offer to help.

I received my order and tried some more items on and made another purchase, receiving more Bloomingdale rewards :). I was also assisted by another associate who offered to help with my “big brown bag” as I left.

With regards to the associate on floor 3, service was the standard one excepts at Bloomies. The associate who assisted me on the 14TH and 18TH was helpful but as I mentioned before, didn’t seem interested or quite frankly, happy.

However, the associate at the Aqua counter who didn’t greet me nor offer to assist me with items that were even purchased at the store is unacceptable. It is one thing to have an unhappy associate(I’d simply find another associate to help me in the future and they’d be earning a huge commission and gaining a future client) but for the sales clerk at the Aqua counter to be so blatantly rude is below par to say...

HORRIBLE, HORRIBLE, HORRIBLE experience at the jewelry department at Bloomingdale at Ala Moana Shopping Center, Honolulu on Saturday, November 03, 2018.

I was talking to one of the sales associates, Lisa-Marie who was helping me in the jewelry department at the time when Tiffany, whom I barely knew, came over to us and wanted to see my diamond bracelet. I showed it to her thinking she would be looking at it just like any normal person would. That was not the case. Unexpectedly, she took out a loupe and examine my diamond bracelet and told me my diamonds had inclusions. She also self proclaimed that she was the best diamond expert and then walked away. Needless to say, I was so shocked. I had to re-group myself and not make a scene at the time. I told Lisa-Marie that I was glad she witnessed what had happened and that it was just unbelievable.

Well, Tiffany, unless you have some credentials like being a certified gemologist, you are nothing more than just a sales associate at Bloomingdale. It was despicable what you did and you were so full of yourself. You were very rude, unprofessional and down right tacky. My diamond bracelet might not be perfect but it has more integrity and class than you will ever have.

Bloomingdale should really look into this and determine if this is how they should be treating their customers. This type of behavior is unacceptable.

I will be returning back all my recent purchase to Bloomingdale soon and don't think I will be shopping there again. Neiman Marcus, Saks Fifth Avenue and Nordstrom have more professional sales associates and they provide pleasant shopping experiences. Bloomingdale should definitely learn from them.

Lastly, I hope and pray that no one else have to go through the horrible experience like I...

VERY disappointed with the low class customer service. Come on Bloomingdale's, this isn't Wal-Mart! It took me OVER an hour to finally get through to someone who might 'help', only to discover the manager, Mike came across as though he mixed his two jobs up, the other being Wal-Mart. At first, I asked for a specific men's t-shirt ($259) only to be told Bloomingdale's doesn't carry it. I was specifically looking at it online. My 22yr old daughter was JUST in the store within the last hour and had it in her hands but discovered her card had been lost. I told her I'd pay for it so she could pick it up since she was already there. Mike refused to help in several ways. He wouldn't search for the shirt nor would he allow me to pay over the phone or online so that my Daughter could pick it up tonight. It would take me a minimum of THREE HOURS to go there to buy it myself,then return home, which I explained, but he still refused help. I was also told the second of the 5 times I came that Bloomingdale's doesn't carry it and that I must be "confused with Nordstrom ". SERIOUSLY? How insulting! Just look! All in all, I would never step foot in this location due to this and a couple of poor experiences while I was actually at the store searching for Burberry tops for my daughter. DISPPOINTED MIKE! You have a LONG way to go to remotely be close to the same league Neumann Marcus &...