Doctors of Waikiki (ワイキキのお医者さん) — Local services in Honolulu

In all my 40 years of being in the health profession in Hawai'i, I have never experienced a more rude, curt, unprofessional and disrespectful medical practice. I was a patient for many years at the Doctors of Waikiki clinic for 3 reasons. I was extremely satisfied with their founding physician Dr. Alan Wu because of his knowledge and chair side mannerisms.Secondly, I respected the very personable and compassionate office manager Chrissy and thirdly, their convenient office hours. However, Dr. Wu and Chrissy abruptly left the clinic recently. The Doctors of Waikiki staff has always had a very high turnover rate. Most of their staff members are extremely rude and unprofessional. Yesterday, I went in for an exam hoping to get a chest x-ray to help diagnose the cause of my persistent cough. Their nurse practitioner Marina, the worst health care assistant I have ever encountered, was curt and argumentative from the start of my appointment. She asked me why I was there and I explained that I had a persistent cough for nearly 4 months and also a benign nodule in my left lung that needed an occasional chest x-ray for monitoring purposes. She told me that I didn't need a chest x-ray. I then responded that she was not a doctor and that I preferred that DR. TRPKOVSKI make that decision. She was irate and asked in a harsh tone if I was implying that she didn't know what she was doing. I told her that she was not qualified to diagnose my condition nor qualified to determine whether or not I needed a chest x-ray, as she was NOT a physician. Keep in mind that taking a preliminary chest x-ray is a very common first step when trying to diagnose the cause of a persistent cough. I know this as I am also a doctor with over 40 years of experience. I walked out of the exam room as I felt that she was too toxic to deal with. Mind you...this was my FIRST ENCOUNTER with Marina...ever. I asked the front desk to have the owner/CEO physician, DR. TRPKOVSKI call me when he got in that evening. He never called me back. Today, I talked to the new office manager Pamela, to explain my situation and to try to schedule a chest x-ray. I told her that I did not need to talk to DR. TRPKOVSKI at this time as he obviously did not care as he did not call me yesterday. Well, DR. TRPKOVSKI came on the phone anyways and told me that he wanted me to find another doctor. Huh? Can you believe that? After trying to explain how rude Marina, his nurse practitioner was to me, he didn't care. I am the boss at my clinic also. If my nurses ever behaved unprofessionally (they never do), I would be the first to apologize to my patient. Even if the patient was in the wrong, I would never "86" my patient UNLESS the patient was abusive. So as you can see...the TOXICITY at the Doctors of Waikiki permeates from the top down. I rarely post comments online but this was so over-the-top ridiculous that I felt a need to warn anyone contemplating being a patient at the Doctors of Waikiki. Good riddance! FYI, Dr. Alan Wu gladly accepted me as his "new patient" as I was able to track him down and schedule an appointment. In retrospect, this fiasco was a "blessing...

When we were leaving our hotel to go for dinner, The Doctors of Waikiki Tesla driving in front of us caught my eye. I even pointed it to my husband. That night my toddler for the very first time in her life fell ill and had a fever. I quickly looked up Doctors of Waikiki and was very impressed with the reviews. I knew where we could take her if we needed to. That night she woke us up at 3:00 am with a temp of 103.5. I gave her Tylenol and couldn’t wait for it to be 8:00 am so we could take her to Doctors of Waikiki this place was within walking distance to our hotel so we were there at 7:45 am, first in line and waiting for it to open which they did promptly at 8:00 am.

The place is spotless clean and the ladies in the front desk were very kind and helpful. I was so grateful that they accepted our insurance. Nurse Hiromi came to get us and she was so very good with our fussy toddler. After doing the usual, height, weight, temp, BP, she did the flu test to see if my daughter had the flu.

Doctor Wu, came in a few minutes later. Like everyone else at the clinic, he treated us with so much kindness and respect. He had excellent bedside manner and showed so much patience and care to my fussy baby. He put us at ease by saying she didn’t have the flu, thank God. He prescribed antibiotics for her and told us to continue exploring the island and enjoying our vacation.

While we were leaving we somehow got to talking about food and he even gave us some excellent food reviews that made this foodie really happy.

When we left, I couldn’t stop talking about Doctors of Waikiki and how well we were treated there by Dr. Wu and the staff. It was one of the most pleasant doctors visit I have ever experienced.

I really hope no one has to see a doctor or go to an urgent care during their vacation but if you do, I hope you have the same experience that we did at Doctors of Waikiki. I will never forget how well my baby was treated here and how we were made to feel. I will recommend Doctors of Waikiki...

I’m from California. I had developed SOB the prior couple of nights and woke up at dawn knowing I needed to visit an urgent care facility for at least a breathing treatment to get me by until I could find a specialist to see what else was going on. I’ve been to urgent care facilities multiple times over the decades back on the mainland when needed and generally it was always expected that it would be for a temporary fix or maybe to get something to treat a bad flu. I researched Urgent Care facilities near where I was staying, reviewed what other people had to say about them, and visited their websites, “DOCTORS OF WAIKIKI” caught my attention and I showed up at 8 am when they opened.

I never would have expected to have the experience I had during my visit. It was definitely a 1st..... Dr. TRPKOVSKI (or Dr “Tony”) was my attending physician. He was like having my own internal medicine specialist/primary care doctor here on the islands. He took the time to review my medical records I had brought with me from Stanford but I found his clinic had access to EPIC so he could access my records from all my primary care hospitals from Stanford and Mayo as well as the records from a Heart specialist I was working with at Queens Medical center.

By the time I left I was not only breathing better, but I had x-rays taken and blood drawn with immediate results - and discovered I had pneumonia. I received an IV during my visit, several prescriptions were sent into a local pharmacy for my treatment plan, an appointment was made to return tomorrow for a follow up, I received a personal after visit summary so I could give it to my cardiology specialist today, and Dr Tony said he would follow up with my care during my stay on Oahu as well as be available to discuss and coordinate my care if needed with my cardiologist here,

All I can say is WOW...... and the STAFF that I came in contact during my visit all made it part of the WOW experience....