Farmers Insurance Hawaii — Local services in Honolulu

Farmer Insurance Company in Honolulu 500 alamoana Dlvd tower 4 .4 Floor Honolulu Hawaii. Dear Corporate Office,

I am writing to express my profound dissatisfaction with the service I recently received at your Honolulu branch. My experience was marked by inefficiency, lack of professionalism, and an overall disheartening encounter with Farmer Insurance.

Upon my visit to the branch, I was met with the absence of any employee to assist new clients seeking car insurance policies. The staff requested me to wait, but after a prolonged 20-minute delay, I received a call from an employee who, unfortunately, seemed uninformed about essential details, such as the discount offered to Federal Union Bank members.

This experience has led me to believe that your institution is currently unable to provide the level of service that one would expect. The evident lack of training and professionalism among your employees, coupled with poor communication systems, has left a lasting negative impression.

I hope you take this feedback seriously and consider implementing measures to enhance your customer service standards. It is essential for a reputable company like Farmer Insurance to prioritize customer satisfaction and ensure a seamless experience for...

I have never received so many aggressive and threatening calls from an insurance company for an overdue amount (and I'm not exaggerating) for $.01. (I had prepaid three months in advance, and I guess it was one of those situations where it wasn't a perfectly even split and was missing a penny in my last check. When I called them they thought it was a little funny, and were just generally rude. I really hesitated continuing for an additional 6 months, but because renewal happened close to the holidays, I just decided to stay with them. Mistake. Just stay away. This...

It's freezing in there and difficult finding it since there's no sign outside. We waited a good while before speaking to anyone. No one addressed us we kinda just sat there and wrote our name on the list. I don't know how many people work there because there was one lady in a desk and she was busy w customers when we got there. So I don't know if she's the only one working there. She gave us a few quotes but got confused several times and gave different rates. We decided to get the policy since we've had farmers for some time now. I would not go to that...