The Hawaiian Lei Company LLC — Local services in Honolulu

Ordered 3 leis for my son’s graduation, one of which was a DOUBLE Maile-style ti leaf lei w/ twist of tuberose. What I received was NOT a double and lacked the fullness shown on their website. I checked the packing slip and the word “double” was highlighted in yellow marker along with red check marks to show the order was reviewed and verified. Contacted customer service and was promised some type of “credit” and a discount off the order. Kindly asked if it was possible to have a replacement shipped, but unfortunately, it was past the cutoff time. Spent $220 on 3 leis for the fullness effect and am left disappointed. $60 for shipping and handling - what a joke!

Edited to add (May 19): the credit issued was only $18 for a $95 lei. What about the 15% discount on the order? I was sent a lei I didn’t even want by mistake and still ended up paying for it. NEVER AGAIN! I’ll be contacting my bank tomorrow to see what my options are in disputing the partial amount charged. Changed my initial 2-star rating.

May 20: Called HLC again to try to work something out before escalating the issue. Spoke to Summer in production and she was so sweet and understanding. I voiced my concerns and her level of professionalism was excellent. Never once was she condescending or said a smart remark, which I really appreciated. Requested the full credit of the mistaken lei sent and she seemed optimistic. Hopefully, it goes through. Will update rating...

I have ordered many lei from this company before and I typically order many months in advance, within the past 2-4 years the quality of lei from this company has been so disappointing. Within this time period, I have not been able to get the exact items that I have ordered. They call and tell me that something is not available and ask what else I would like as a second choice. The reason I place the order so far in advanced is because I know the demand is high during graduation months. I recently ordered a double tuberose lei and it does indicate that it could be substituted with orchid/tuberose, but getting an orchid lei with 12 tuberose buds is unsatisfactory in my opinion. It’s weird that I was able to order a double tuberose lei from another place of business during the same time period (since I was not able to get it at this company). I was called the day before my order shipped to let me know that my Micronesian ginger would not be available, so I picked the cigar lei. I received the lei and it looks so sad and dried out. I have one more order for this week and I wish I could cancel it without penalty, but unfortunately that’s not possible. I have spent thousands of dollars at this company but will no longer do that. I have one more child graduating high school and I prefer to go with another company so that I get...

Wrong color orchids and indifferent customer service. I ordered 3 double lavender orchid leis for graduation and had them shipped to Oregon. The leis that came are beautiful but they’re not lavender. They’re not a darker purple either like the woman on the phone tried to tell me. They’re bright orchid pink. If you don’t have lavendar orchids at certain times of the year (as she claimed) maybe you should not say you have lavendar orchids to sell at that time of the year. She blew me off with “At least the leis are pretty, maybe you can enjoy them anyway.” Aloha to you too.

Also, I spent almost $170 on 3 leis and they couldn’t even throw in 3 of the long plastic bags I’m supposed use to store them in the fridge? I got 2 bags for 3 leis and the bags are a little too short as it is, that’s not super helpful. And maybe a small card with storage instructions so I don’t have to look them up online? I think you could throw that in for $170.

UPDATE: Although I stand by the original review, the owner of the Hawaiian Lei Company has contacted me and made an effort to rectify the situation. Also, even though the leis were the wrong color, after seeing how much better made the leis were than the others I saw at graduation, I am more inclined to reorder from...