We really wanted to love this spa but it missed the mark. This was our first time in Hawaii and my daughter's first massage. I wish it would've been better. I tipped because it's common courtesy to do so, but I will tell you that we didn't feel any welcoming or warm feelings from our therapist. My massage felt rushed and like she was simply ready to go home. It was a major let down because we'd been looking forward to this since we booked. We will remember it but for all the wrong reasons. I wish we would've been able to have a more inviting experience.
I get massages on a regular basis at home and always make them apart of our trips when we travel, this didn't compare to any of the places we've been. We didn't complete any paperwork for help the therapist with our care. We were asked simply if these anything she should be aware of, any injuries. That was alarming and should've been my red flag to signify not much thought and consideration would be given to our 80 minute massage. I was underwhelmed to say the least. I hate it ruined my daughter's first massage experience.
The young lady at the front desk was more pleasant than our therapist. I appreciated her professionalism and that of the gentleman who walked by me in the hall. There was another therapist who sat next to me while I waited on my daughter and she said nothing. The therapists seem a bit agitated and messed up the zen vibe the spa has full...
Read moreMy husband and I both got 80 minute massages (mine was prenatal) and the 50 minute Eminence facial.
My husband’s services with Rin were very good. He said that she really worked on some problem areas and that the facial was very relaxing.
My massage with Lia was very disappointing. It felt unskilled and lazy. She did not ask what areas I’d like to focus on or even perform a full body massage. It was mostly just a lot of gentle strokes up and down my back with no real massaging. The facial was somewhat better, but again, she asked me no questions about my skin. It overall felt rushed.
We did feel like pricing was very good, especially compared to hotel spa pricing. The products used for the facial also felt and smelled amazing. If you book, suggest...
Read moreOverall a very mundane experience. I don’t think I would recommend to anyone. I understand that day spas have lower prices than resort spas because you’re paying for the ambiance at the latter. Still, there wasn’t even a semblance of trying to fake it at Alakea. Paid for two massages—one was solid, the other ended up just causing neck pain after a therapist continued to focus on an area after asking if it was okay and hearing “no it kind of hurts.” All of that being said, it’s much less expensive than some of the other options on Oahu, so if you really want a decent massage but don’t feel like paying for absolutely the bare minimum of service, it’s a...
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