Nakamura Auto Body & Paint, Inc. — Local services in Honolulu

I was visiting honolulu using a rental car. There was a fender bender on my way to the airport to leave HI. I called because I was told that autobody companies do not provide free estimates for work. This is not the norm in the contiguous US. I wanted to make sure I wasn't "being taken for a ride." The employee on the phone was so kind. They explained that most shops charge a fee for estimates on the island because there aren't as many shops and the estimates take away time from working on vehicles. He also explained what the different options are as far as going through insurance or not and how things varried on Oahu vs in the contiguous US. The information they gave was incredibly valuable. They were so helpful, generous, and kind. I would 100% take my car there if I needed work based on this interaction. It was full informed consent with all the...

Tried to get a quote on a broken side mirror. Guy on the phone wouldn't help because he said "I have to plug the information into the computer." I felt like I was bothering them trying to give them my business. Other auto body shops were more than happy to give quotes. It's a quote not contract...

dropped in to get a bodywork estimate, old man came out rather not to helpful, gave me a ball park figure for repair, I asked for something in writing, refused, I would recommend going to a more customer friendly shop. old man not to good. would never go back there...